Documoto Case Studies Schramm Saves Customers Time with Documoto’s Advanced Search Capabilities

	Schramm Saves Customers Time with Documoto’s Advanced Search Capabilities Documoto

Schramm Saves Customers Time with Documoto’s Advanced Search Capabilities

Documoto

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Construction & Infrastructure Mining Oil & Gas
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Inventory Management Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services Software Design & Engineering Services
Challenge	Schramm, a manufacturer and global supplier to the hydraulic drilling industry, was facing challenges with their parts book processes. The company was producing generic parts books that were not customized to the customers' rigs. The process of creating these books was lengthy and time-consuming. Some illustrations were hand-drawn, out of date, or incorrect. If there were any engineering changes, they could not be easily added to the parts books in the field. This led to inefficiencies and difficulties in providing accurate and up-to-date information to their customers. The company needed a solution that could improve their publishing process, automate parts book publishing, and provide secure online access to parts information for their global network of customers and dealers. Read More
About Customer	Schramm is a US and Australian manufacturer and global supplier to the hydraulic drilling industry. They focus on land-based applications and specialize in mobile, top-head hydraulic rotary drilling drills. Schramm services companies in the mineral exploration, grade control, water well, geothermal, construction, and oil and gas sectors worldwide. Founded in 1900, the company began by manufacturing engine-driven machinery and portable air compressors. Over the years, Schramm has pioneered air flush drilling and engineered and manufactured top-head drive mobile drilling equipment. In 1994, they formalized their relationship with AirDrill, making it the sole distributor for Schramm’s drilling rigs in the Australian and international RC markets. This partnership benefited the global gas, mineral, water well, and oilfield drilling industries. In 2013, Schramm acquired AirDrill and established Schramm Australia. Today, Schramm is a new business focused on growing its product portfolio of reliable drilling rigs to include Hammers and Bits, rig parts, and support and service capabilities. Read More
Solution	Schramm decided to implement Documoto's solution to address their parts book challenges. The Documoto Professional Services team worked with Schramm's publishing staff to guide the implementation process. After the company's cloud environment was configured and the publishing staff attended Documoto training, they began migrating parts data and illustrations into the new system. With the help of the Documoto Professional Services staff, Schramm's Documoto portal, which they call 'Rig Instant Documentation (Rig>ID)', was rolled out to a select group of customers for initial testing. Today, Schramm's Rig>ID portal users rely heavily on the portal for accurate parts information. The implementation of Documoto's solution has helped Schramm improve their publishing processes and release timeframes, enhance customer support, and provide a way to connect with their Australian counterparts. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Construction & Infrastructure

Mining

Oil & Gas

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Inventory Management

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Software Design & Engineering Services

Challenge

Schramm, a manufacturer and global supplier to the hydraulic drilling industry, was facing challenges with their parts book processes. The company was producing generic parts books that were not customized to the customers' rigs. The process of creating these books was lengthy and time-consuming. Some illustrations were hand-drawn, out of date, or incorrect. If there were any engineering changes, they could not be easily added to the parts books in the field. This led to inefficiencies and difficulties in providing accurate and up-to-date information to their customers. The company needed a solution that could improve their publishing process, automate parts book publishing, and provide secure online access to parts information for their global network of customers and dealers.

About Customer

Schramm is a US and Australian manufacturer and global supplier to the hydraulic drilling industry. They focus on land-based applications and specialize in mobile, top-head hydraulic rotary drilling drills. Schramm services companies in the mineral exploration, grade control, water well, geothermal, construction, and oil and gas sectors worldwide. Founded in 1900, the company began by manufacturing engine-driven machinery and portable air compressors. Over the years, Schramm has pioneered air flush drilling and engineered and manufactured top-head drive mobile drilling equipment. In 1994, they formalized their relationship with AirDrill, making it the sole distributor for Schramm’s drilling rigs in the Australian and international RC markets. This partnership benefited the global gas, mineral, water well, and oilfield drilling industries. In 2013, Schramm acquired AirDrill and established Schramm Australia. Today, Schramm is a new business focused on growing its product portfolio of reliable drilling rigs to include Hammers and Bits, rig parts, and support and service capabilities.

Solution

Schramm decided to implement Documoto's solution to address their parts book challenges. The Documoto Professional Services team worked with Schramm's publishing staff to guide the implementation process. After the company's cloud environment was configured and the publishing staff attended Documoto training, they began migrating parts data and illustrations into the new system. With the help of the Documoto Professional Services staff, Schramm's Documoto portal, which they call 'Rig Instant Documentation (Rig>ID)', was rolled out to a select group of customers for initial testing. Today, Schramm's Rig>ID portal users rely heavily on the portal for accurate parts information. The implementation of Documoto's solution has helped Schramm improve their publishing processes and release timeframes, enhance customer support, and provide a way to connect with their Australian counterparts.

Impact #1	The time required to update technical documentation has been reduced dramatically.
Impact #2	The company can now easily update and retrieve illustrations for the next Parts Book, shortening the time required to create it.
Impact #3	Engineering updates to Parts Books in the field are now as simple as the press of a button.

Impact #1

The time required to update technical documentation has been reduced dramatically.

Impact #2

The company can now easily update and retrieve illustrations for the next Parts Book, shortening the time required to create it.

Impact #3

Engineering updates to Parts Books in the field are now as simple as the press of a button.

Benefit #1	What used to take months to complete may now be done in a few weeks.

Benefit #1

What used to take months to complete may now be done in a few weeks.

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Overview

Schramm Saves Customers Time with Documoto’s Advanced Search Capabilities

Operational Impact

Quantitative Benefit