Twilio
Case Studies
Scheduled Deliveries Redefined: Paack's IoT Solution for Ecommerce Courier Services
Overview
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Scheduled Deliveries Redefined: Paack's IoT Solution for Ecommerce Courier ServicesTwilio |
Networks & Connectivity - 5G Platform as a Service (PaaS) - Application Development Platforms | |
Telecommunications Transportation | |
Logistics & Transportation Quality Assurance | |
Last Mile Delivery Time Sensitive Networking | |
System Integration | |
Operational Impact
The integration of Twilio's Verify and Programmable Messaging APIs has given Paack a competitive edge in the ecommerce delivery industry. The solution has not only improved the customer experience by providing them with more control over their deliveries but also optimized the company's operations by coordinating driver routes with predetermined delivery timelines. The solution has also significantly reduced the number of PoD support cases, thereby improving customer satisfaction. Furthermore, the solution has enabled Paack to experiment with new types of customer interactions, such as the ability to confirm a customer’s location. As the company expands to new European markets, it sees the integration of two-way communication features into its driver app as one of the most exciting areas for growth. | |
Quantitative Benefit
1.5 million deliveries per month | |
3X growth year-over-year | |
80% decrease in PoD support case | |