Case Studies Scenic Waterfront Resort and Golf Club in Cape Cod Selects Agilysys Point-of-Sale and Payment Gateway Solutions

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	Scenic Waterfront Resort and Golf Club in Cape Cod Selects Agilysys Point-of-Sale and Payment Gateway Solutions

Scenic Waterfront Resort and Golf Club in Cape Cod Selects Agilysys Point-of-Sale and Payment Gateway Solutions

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Inventory Management Systems Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Facility Management Sales & Marketing
Services	Software Design & Engineering Services System Integration
Challenge	The Wequassett Resort required a state-of-the-art technology solution to strengthen its entire food and beverage (F&B) operation. The resort needed both fixed and mobile point-of-sale (POS) solutions to provide the best possible guest service across its diverse settings, including restaurants, pools, beaches, and golf courses. The management team sought a solution that would not only improve operational efficiency but also maximize revenue potential and enhance guest service. The complexity of the resort's environment, with its various amenities and services, necessitated a robust and integrated system capable of handling high volumes of transactions and providing detailed reporting and analysis. Read More
About Customer	The Wequassett Resort and Golf Club is a luxurious waterfront resort located in Cape Cod. It boasts 120 lavish rooms and suites, four restaurants, two pools, two beaches with boating and water sports, four tennis courts, and an 18-hole championship golf course. The resort also features a Children's Center with innovative educational programs, making it a popular destination for vacationing families. Known for its high-level service, first-class amenities, and scenic surroundings, the Wequassett Resort is a member of the Preferred Hotels & Resorts Worldwide Inc., ensuring extraordinary levels of comfort and service for its guests. The resort's diverse offerings and commitment to guest satisfaction make it a unique and sought-after destination. Read More
Solution	The Wequassett Resort implemented Agilysys' InfoGenesis POS and InfoGenesis Flex solutions to address its needs. InfoGenesis POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. It offers strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multilanguage support, driving service flexibility and increased operational efficiency. InfoGenesis Flex extends the full point-of-sale functionality to a convenient tablet device, providing a guest-centric, feature-rich mobile experience for outdoor patios, poolside venues, and other foodservice operations. Additionally, the resort adopted Agilysys' rGuest Pay, a payment gateway solution that enables complete and secure payment processing. rGuest Pay leverages validated Point-to-Point Encryption (P2PE), a Payment Information Proxy (PIP), robust tokenization, and a full range of fixed and mobile EMV-ready payment devices to ensure compliance with new card security regulations and reduce annual PCI audit costs. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Inventory Management Systems

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Facility Management

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Challenge

The Wequassett Resort required a state-of-the-art technology solution to strengthen its entire food and beverage (F&B) operation. The resort needed both fixed and mobile point-of-sale (POS) solutions to provide the best possible guest service across its diverse settings, including restaurants, pools, beaches, and golf courses. The management team sought a solution that would not only improve operational efficiency but also maximize revenue potential and enhance guest service. The complexity of the resort's environment, with its various amenities and services, necessitated a robust and integrated system capable of handling high volumes of transactions and providing detailed reporting and analysis.

About Customer

The Wequassett Resort and Golf Club is a luxurious waterfront resort located in Cape Cod. It boasts 120 lavish rooms and suites, four restaurants, two pools, two beaches with boating and water sports, four tennis courts, and an 18-hole championship golf course. The resort also features a Children's Center with innovative educational programs, making it a popular destination for vacationing families. Known for its high-level service, first-class amenities, and scenic surroundings, the Wequassett Resort is a member of the Preferred Hotels & Resorts Worldwide Inc., ensuring extraordinary levels of comfort and service for its guests. The resort's diverse offerings and commitment to guest satisfaction make it a unique and sought-after destination.

Solution

The Wequassett Resort implemented Agilysys' InfoGenesis POS and InfoGenesis Flex solutions to address its needs. InfoGenesis POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. It offers strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multilanguage support, driving service flexibility and increased operational efficiency. InfoGenesis Flex extends the full point-of-sale functionality to a convenient tablet device, providing a guest-centric, feature-rich mobile experience for outdoor patios, poolside venues, and other foodservice operations. Additionally, the resort adopted Agilysys' rGuest Pay, a payment gateway solution that enables complete and secure payment processing. rGuest Pay leverages validated Point-to-Point Encryption (P2PE), a Payment Information Proxy (PIP), robust tokenization, and a full range of fixed and mobile EMV-ready payment devices to ensure compliance with new card security regulations and reduce annual PCI audit costs.

Impact #1	The implementation of InfoGenesis POS and InfoGenesis Flex has significantly improved the operational efficiency of the Wequassett Resort's food and beverage operations.
Impact #2	The mobile capabilities of InfoGenesis Flex have enhanced guest service by allowing staff to provide a seamless and convenient dining experience in various settings, including outdoor patios and poolside venues.
Impact #3	The robust reporting and analysis features of InfoGenesis POS have enabled the management team to gain valuable insights into sales and operational performance, facilitating better decision-making.

Impact #1

The implementation of InfoGenesis POS and InfoGenesis Flex has significantly improved the operational efficiency of the Wequassett Resort's food and beverage operations.

Impact #2

The mobile capabilities of InfoGenesis Flex have enhanced guest service by allowing staff to provide a seamless and convenient dining experience in various settings, including outdoor patios and poolside venues.

Impact #3

The robust reporting and analysis features of InfoGenesis POS have enabled the management team to gain valuable insights into sales and operational performance, facilitating better decision-making.

Benefit #1	The resort has seen a reduction in annual PCI audit costs due to the implementation of validated Point-to-Point Encryption (P2PE) and robust tokenization.
Benefit #2	The adoption of EMV-ready payment devices has ensured compliance with new card security regulations, reducing the risk of fraud and chargebacks.

Benefit #1

The resort has seen a reduction in annual PCI audit costs due to the implementation of validated Point-to-Point Encryption (P2PE) and robust tokenization.

Benefit #2

The adoption of EMV-ready payment devices has ensured compliance with new card security regulations, reducing the risk of fraud and chargebacks.

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Overview

Scenic Waterfront Resort and Golf Club in Cape Cod Selects Agilysys Point-of-Sale and Payment Gateway Solutions

Operational Impact

Quantitative Benefit