SweetProcess
Case Studies
Scaling Up Everywhere Wireless through Enhanced Employee Onboarding and Training
Overview
Scaling Up Everywhere Wireless through Enhanced Employee Onboarding and TrainingSweetProcess |
Networks & Connectivity - WiFi | |
Education Telecommunications | |
Sales & Marketing | |
Time Sensitive Networking Virtual Training | |
System Integration Training | |
Operational Impact
The adoption of SweetProcess has significantly improved the operations at Everywhere Wireless. The software has enhanced the customer experience by enabling the support team to respond to customers more quickly and efficiently. It has also improved the company's documentation process, making it more comprehensive and organized. The decentralization of the knowledge base has ensured that work-related information is preserved and accessible to authorized parties, even when established employees leave the organization. Furthermore, the software has streamlined the employee onboarding process, making it easier to train more people without compromising the quality of training. Overall, SweetProcess has played a crucial role in the company's expansion. | |
Quantitative Benefit
The company was able to analyze and test about 70 software systems before choosing SweetProcess. | |
The company now has over 60,000 active users, thanks to its reliable service. | |
The company has won the best overall ISP award for three consecutive years (2018, 2019, and 2020). | |