Writer
Case Studies
Scaling Support Output by 400%: A Case Study on iManage's Use of Writer
Overview
Scaling Support Output by 400%: A Case Study on iManage's Use of WriterWriter |
Drones - Flight & Control Systems | |
Education Equipment & Machinery | |
Quality Assurance | |
Inventory Management Time Sensitive Networking | |
System Integration Training | |
Operational Impact
The use of Writer has had significant operational benefits for iManage. The platform has enabled the company to streamline their content creation process, eliminating the need for extensive review and editing and reducing the backlog of articles. This has not only increased the company's output, but also improved the quality of their content, as authors are now able to receive on-the-fly corrections and guidance on style and terminology. The team publishing model has also empowered non-writers to produce great content, broadening the range of voices and perspectives in iManage's knowledge resources. Furthermore, the use of Writer has helped to reinforce iManage's brand, ensuring that all content is consistent and on-brand. Looking ahead, iManage plans to continue leveraging Writer to further scale their knowledge management resources and improve the accessibility of their content. | |
Quantitative Benefit
iManage was able to scale their knowledge management resources, growing their team by 100%. | |
The company increased their output from 200 to over 1000 articles per year. | |
Writer enabled iManage to empower a total of 17 writers to author and run their own publication. | |