BlueCat Networks Case Studies Scalable Automation Initiatives in the Healthcare Industry: A Case Study

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	Scalable Automation Initiatives in the Healthcare Industry: A Case Study BlueCat Networks

Scalable Automation Initiatives in the Healthcare Industry: A Case Study

BlueCat Networks

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Networks & Connectivity - Gateways
Applicable Industries	Cement Healthcare & Hospitals
Use Cases	Leasing Finance Automation Material Handling Automation
Challenge	The healthcare network, a 129,000-person organization, was facing a significant challenge in scaling their automation initiatives. The network's small team of professionals was struggling to maintain control over their DNS, DHCP, and IP address management (DDI) services. They were using Powershell scripts to interface with BlueCat’s API, which initially proved the value of automating DDI services. However, as the project grew, the team began to encounter scalability issues. The team was concerned about the execution of code in multiple places and the need to establish some order to manage the growing complexity. Read More
About Customer	The customer in this case study is a large healthcare network, comprising 129,000 individuals. The network's IT team is relatively small, given the size of the organization, and was initially relying on Powershell scripts to manage their DNS, DHCP, and IP address management (DDI) services. The team recognized the value of automation but was struggling with scalability issues as their project grew. They sought a solution that would allow them to maintain control over their DDI services while also enabling them to scale their automation initiatives. Read More
Solution	The healthcare network turned to BlueCat’s Gateway network automation platform to build scalable, fully supported automations. One of the key solutions was a zero-touch server build process that covered everything from server build to decommissioning. The automation process allowed users to make selections in a self-service format through ServiceNow, providing inputs about the new server’s location and purpose. Gateway then interfaced with VMware’s vRealize Orchestrator (vRO) to create the prefix for the host. Based on the user’s selections, a backend algorithm created the middle of the host. The suffix was a three- or four-digit number. Once provided with the hostname, the user could boot up the server, obtain the next available MAC address and IP address from BlueCat, and then go back to ServiceNow to close the request. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Networks & Connectivity - Gateways

Applicable Industries

Cement

Healthcare & Hospitals

Use Cases

Leasing Finance Automation

Material Handling Automation

Challenge

The healthcare network, a 129,000-person organization, was facing a significant challenge in scaling their automation initiatives. The network's small team of professionals was struggling to maintain control over their DNS, DHCP, and IP address management (DDI) services. They were using Powershell scripts to interface with BlueCat’s API, which initially proved the value of automating DDI services. However, as the project grew, the team began to encounter scalability issues. The team was concerned about the execution of code in multiple places and the need to establish some order to manage the growing complexity.

About Customer

The customer in this case study is a large healthcare network, comprising 129,000 individuals. The network's IT team is relatively small, given the size of the organization, and was initially relying on Powershell scripts to manage their DNS, DHCP, and IP address management (DDI) services. The team recognized the value of automation but was struggling with scalability issues as their project grew. They sought a solution that would allow them to maintain control over their DDI services while also enabling them to scale their automation initiatives.

Solution

The healthcare network turned to BlueCat’s Gateway network automation platform to build scalable, fully supported automations. One of the key solutions was a zero-touch server build process that covered everything from server build to decommissioning. The automation process allowed users to make selections in a self-service format through ServiceNow, providing inputs about the new server’s location and purpose. Gateway then interfaced with VMware’s vRealize Orchestrator (vRO) to create the prefix for the host. Based on the user’s selections, a backend algorithm created the middle of the host. The suffix was a three- or four-digit number. Once provided with the hostname, the user could boot up the server, obtain the next available MAC address and IP address from BlueCat, and then go back to ServiceNow to close the request.

Impact #1	The implementation of BlueCat’s Gateway network automation platform resulted in significant operational improvements for the healthcare network. The zero-touch server build process increased repeatability and reduced the amount of person-power required for server builds. This allowed the IT team to allocate more resources towards improving patient care. Additionally, the automation initiatives helped to reduce the number of DNS-related tickets and service requests, freeing up the IT team to focus on more strategic work. The collaboration with BlueCat’s DDI experts also provided the organization with valuable insights into architecture and technology solutions that could help them achieve their goals.

Impact #1

The implementation of BlueCat’s Gateway network automation platform resulted in significant operational improvements for the healthcare network. The zero-touch server build process increased repeatability and reduced the amount of person-power required for server builds. This allowed the IT team to allocate more resources towards improving patient care. Additionally, the automation initiatives helped to reduce the number of DNS-related tickets and service requests, freeing up the IT team to focus on more strategic work. The collaboration with BlueCat’s DDI experts also provided the organization with valuable insights into architecture and technology solutions that could help them achieve their goals.

Benefit #1	56% reduction in DNS-related tickets and service requests, freeing up the IT team for more strategic work.
Benefit #2	Significant reduction in person-power required for server builds, allowing for resource reallocation towards improving patient care.

Benefit #1

56% reduction in DNS-related tickets and service requests, freeing up the IT team for more strategic work.

Benefit #2

Significant reduction in person-power required for server builds, allowing for resource reallocation towards improving patient care.

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Overview

Scalable Automation Initiatives in the Healthcare Industry: A Case Study

Operational Impact

Quantitative Benefit