Case Studies Saybrook Point Inn, Marina & Spa Selects Agilysys Solutions to Enhance Guest Services

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	Saybrook Point Inn, Marina & Spa Selects Agilysys Solutions to Enhance Guest Services

Saybrook Point Inn, Marina & Spa Selects Agilysys Solutions to Enhance Guest Services

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Product Lifecycle Management Systems (PLM) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management Sales & Marketing
Use Cases	Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	The Saybrook Point Inn, Marina & Spa faced the challenge of maintaining high-quality guest services while managing a variety of amenities and facilities. The property needed a solution that could streamline operations, improve efficiency, and enhance the overall guest experience. The management team sought to integrate technology that would allow for seamless service delivery across different areas, including the Marina Bar, poolside, and dining areas. Additionally, they required a system that could handle front office operations, guest history, housekeeping, and reservations management without causing disruptions or requiring intrusive communication methods. Read More
About Customer	The Saybrook Point Inn, Marina & Spa is a luxury coastal property located in Old Saybrook, Connecticut, where the Connecticut River meets Long Island Sound. The property offers a blend of historic charm and modern amenities, including a spa, health club, indoor and outdoor pools, an onsite marina, and various dining options. The inn features 81 rooms and suites, 14 guest houses, and 7 vacation villas, including a unique Lighthouse Suite. The management team at Saybrook Point is committed to providing exceptional guest experiences and values efficient service delivery across all its facilities. Read More
Solution	To address these challenges, Saybrook Point Inn implemented several Agilysys solutions. The InfoGenesis® POS system was chosen for its easy-to-use terminal and tablet touchscreen applications, along with its industry-leading offline capabilities. This system was deployed at the Marina Bar and poolside to ensure fast and secure payment processing through the rGuest® Pay gateway. The rGuest® Seat table management system was also implemented to allow servers to manage reservations and table statuses efficiently using mobile tablets. For front office operations, guest history, housekeeping, and reservations management, the property adopted the Visual One® PMS combined with b4checkin. This comprehensive property management system enabled the staff to focus on meeting guest needs and providing exceptional service without the need for intrusive radio communication. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Product Lifecycle Management Systems (PLM)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Sales & Marketing

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

The Saybrook Point Inn, Marina & Spa faced the challenge of maintaining high-quality guest services while managing a variety of amenities and facilities. The property needed a solution that could streamline operations, improve efficiency, and enhance the overall guest experience. The management team sought to integrate technology that would allow for seamless service delivery across different areas, including the Marina Bar, poolside, and dining areas. Additionally, they required a system that could handle front office operations, guest history, housekeeping, and reservations management without causing disruptions or requiring intrusive communication methods.

About Customer

The Saybrook Point Inn, Marina & Spa is a luxury coastal property located in Old Saybrook, Connecticut, where the Connecticut River meets Long Island Sound. The property offers a blend of historic charm and modern amenities, including a spa, health club, indoor and outdoor pools, an onsite marina, and various dining options. The inn features 81 rooms and suites, 14 guest houses, and 7 vacation villas, including a unique Lighthouse Suite. The management team at Saybrook Point is committed to providing exceptional guest experiences and values efficient service delivery across all its facilities.

Solution

To address these challenges, Saybrook Point Inn implemented several Agilysys solutions. The InfoGenesis® POS system was chosen for its easy-to-use terminal and tablet touchscreen applications, along with its industry-leading offline capabilities. This system was deployed at the Marina Bar and poolside to ensure fast and secure payment processing through the rGuest® Pay gateway. The rGuest® Seat table management system was also implemented to allow servers to manage reservations and table statuses efficiently using mobile tablets. For front office operations, guest history, housekeeping, and reservations management, the property adopted the Visual One® PMS combined with b4checkin. This comprehensive property management system enabled the staff to focus on meeting guest needs and providing exceptional service without the need for intrusive radio communication.

Impact #1	The implementation of Agilysys solutions allowed Saybrook Point Inn to streamline its operations across various facilities, including the Marina Bar, poolside, and dining areas.
Impact #2	The InfoGenesis® POS system, combined with rGuest® Pay, enabled fast and secure payment processing, enhancing the overall guest experience.
Impact #3	The rGuest® Seat table management system allowed servers to manage reservations and table statuses efficiently, improving service delivery in the dining areas.

Impact #1

The implementation of Agilysys solutions allowed Saybrook Point Inn to streamline its operations across various facilities, including the Marina Bar, poolside, and dining areas.

Impact #2

The InfoGenesis® POS system, combined with rGuest® Pay, enabled fast and secure payment processing, enhancing the overall guest experience.

Impact #3

The rGuest® Seat table management system allowed servers to manage reservations and table statuses efficiently, improving service delivery in the dining areas.

Benefit #1	The property features 81 rooms and suites, 14 guest houses, and 7 vacation villas.
Benefit #2	The implementation of Agilysys solutions resulted in countless steps and valuable service time saved.
Benefit #3	The property management system allowed for near-immediate transmission of food and drink orders to the kitchen and bar printers from anywhere on the property.

Benefit #1

The property features 81 rooms and suites, 14 guest houses, and 7 vacation villas.

Benefit #2

The implementation of Agilysys solutions resulted in countless steps and valuable service time saved.

Benefit #3

The property management system allowed for near-immediate transmission of food and drink orders to the kitchen and bar printers from anywhere on the property.

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Overview

Saybrook Point Inn, Marina & Spa Selects Agilysys Solutions to Enhance Guest Services

Operational Impact

Quantitative Benefit