Dynatrace Case Studies Saxo Bank Enhances Online Trading Platform with Dynatrace

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	Saxo Bank Enhances Online Trading Platform with Dynatrace Dynatrace

Saxo Bank Enhances Online Trading Platform with Dynatrace

Dynatrace

Technology Category	Infrastructure as a Service (IaaS) - Private Cloud Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Product Research & Development
Use Cases	Intrusion Detection Systems Onsite Human Safety Management
Challenge	Saxo Bank, a Danish bank specializing in online trading and investment, aimed to offer a market-leading trading platform that best supports the needs of individual investors as well as white-label partners, such as banks and management firms. Its platform connects to global stock markets in London, New York, and Tokyo, handling more than 800,000 different prices per second. To enable the high speed, low latency its platform needed, Saxo Bank built a fully on-premises IT stack, running on Multicast and Windows technology. However, to drive greater digital agility, it began to migrate towards a microservices and containerized architecture on Microsoft Azure Kubernetes Stack (AKS), in an on-premises private cloud. This migration brought significant complexity to its environment. The bank needed a single solution that could monitor across all technologies, reduce alert storms, and cut resolution times. Read More
About Customer	Saxo Bank is a Danish bank that specializes in online trading and investment. The bank has a daily average trading volume of $20 billion and serves 810,000 clients in 180 countries. Founded in 1992 and headquartered in Copenhagen, Saxo Bank's platform connects to global stock markets in London, New York, and Tokyo, handling more than 800,000 different prices per second. The bank's platform is designed to support the needs of individual investors as well as white-label partners, such as banks and management firms. Read More
Solution	Saxo Bank turned to Dynatrace for end-to-end, intelligent observability across its entire environment. Dynatrace’s all-in-one solution streamlines incident management, by providing instant and precise answers when problems arise. This would prevent the bank’s teams from feeling overwhelmed by the storms of up to 1.5 million alerts they receive from legacy monitoring solutions every month. Dynatrace also offered Saxo Bank an outside-in view, so teams could identify if and how an issue affected users, helping them determine the significance of an issue and be more proactive in its customer support, particularly for its VIP clients. Saxo Bank has integrated Dynatrace with ServiceNow to support incident management processes. Dynatrace senses any deviations from the norm in the performance of Saxo Bank’s platform, links symptoms and root cause into a single notification, then pipes it into a ServiceNow ticket for a relevant team to pick up and action. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Private Cloud

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Product Research & Development

Use Cases

Intrusion Detection Systems

Onsite Human Safety Management

Challenge

Saxo Bank, a Danish bank specializing in online trading and investment, aimed to offer a market-leading trading platform that best supports the needs of individual investors as well as white-label partners, such as banks and management firms. Its platform connects to global stock markets in London, New York, and Tokyo, handling more than 800,000 different prices per second. To enable the high speed, low latency its platform needed, Saxo Bank built a fully on-premises IT stack, running on Multicast and Windows technology. However, to drive greater digital agility, it began to migrate towards a microservices and containerized architecture on Microsoft Azure Kubernetes Stack (AKS), in an on-premises private cloud. This migration brought significant complexity to its environment. The bank needed a single solution that could monitor across all technologies, reduce alert storms, and cut resolution times.

About Customer

Saxo Bank is a Danish bank that specializes in online trading and investment. The bank has a daily average trading volume of $20 billion and serves 810,000 clients in 180 countries. Founded in 1992 and headquartered in Copenhagen, Saxo Bank's platform connects to global stock markets in London, New York, and Tokyo, handling more than 800,000 different prices per second. The bank's platform is designed to support the needs of individual investors as well as white-label partners, such as banks and management firms.

Solution

Saxo Bank turned to Dynatrace for end-to-end, intelligent observability across its entire environment. Dynatrace’s all-in-one solution streamlines incident management, by providing instant and precise answers when problems arise. This would prevent the bank’s teams from feeling overwhelmed by the storms of up to 1.5 million alerts they receive from legacy monitoring solutions every month. Dynatrace also offered Saxo Bank an outside-in view, so teams could identify if and how an issue affected users, helping them determine the significance of an issue and be more proactive in its customer support, particularly for its VIP clients. Saxo Bank has integrated Dynatrace with ServiceNow to support incident management processes. Dynatrace senses any deviations from the norm in the performance of Saxo Bank’s platform, links symptoms and root cause into a single notification, then pipes it into a ServiceNow ticket for a relevant team to pick up and action.

Impact #1	The implementation of Dynatrace has led to faster investment and trading innovation at Saxo Bank. Insights from Dynatrace enable Saxo Bank to catch any performance degradation earlier in the production lifecycle, helping its platform developers deploy faster and more successfully. Dynatrace’s AI capabilities also allow teams to identify the root cause of any problems immediately, resulting in shorter resolution times. Furthermore, Dynatrace consolidates notifications, suppressing alert noise and enabling teams to identify the answers they need to resolve problems quickly. Teams no longer need to manage multiple monitoring tools and waste time troubleshooting issues and triaging, freeing them up to focus on more productive tasks and innovation. Lastly, Dynatrace equips Saxo Bank’s customer service teams with precise answers about any issues its platform is experiencing in real-time, enabling them to better support clients.

Impact #1

The implementation of Dynatrace has led to faster investment and trading innovation at Saxo Bank. Insights from Dynatrace enable Saxo Bank to catch any performance degradation earlier in the production lifecycle, helping its platform developers deploy faster and more successfully. Dynatrace’s AI capabilities also allow teams to identify the root cause of any problems immediately, resulting in shorter resolution times. Furthermore, Dynatrace consolidates notifications, suppressing alert noise and enabling teams to identify the answers they need to resolve problems quickly. Teams no longer need to manage multiple monitoring tools and waste time troubleshooting issues and triaging, freeing them up to focus on more productive tasks and innovation. Lastly, Dynatrace equips Saxo Bank’s customer service teams with precise answers about any issues its platform is experiencing in real-time, enabling them to better support clients.

Benefit #1	Reduced mean time to resolution (MTTR) by 50%
Benefit #2	Identified and resolved issues 50% faster
Benefit #3	Suppressed noise with an all-in-one solution, reducing the number of alerts from 1.5 million per month

Benefit #1

Reduced mean time to resolution (MTTR) by 50%

Benefit #2

Identified and resolved issues 50% faster

Benefit #3

Suppressed noise with an all-in-one solution, reducing the number of alerts from 1.5 million per month

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Overview

Saxo Bank Enhances Online Trading Platform with Dynatrace

Operational Impact

Quantitative Benefit