Metapack Case Studies Saving Time and Money While Expanding Customers’ Delivery Choice

Edit This Case Study Record

	Saving Time and Money While Expanding Customers’ Delivery Choice Metapack

Saving Time and Money While Expanding Customers’ Delivery Choice

Metapack

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration
Challenge	Festive Lights Ltd, a company specializing in lights for the house and garden as well as Christmas lights and decorations, was facing challenges in processing orders in a timely and efficient manner due to its manual despatch operation. Orders were manually printed off in batches, with address details typed into each carrier management system. Every address label was then printed individually. These methods created the opportunity for human error and took a toll on time and resources. When the time came to divide parcels according to courier, the staff had to rely on assumption. This process was both confusing and time consuming, and would incur additional costs if the parcels were sent with the wrong carrier. Read More
About Customer	Festive Lights Ltd is a company that specializes in lights for the house and garden as well as Christmas lights and decorations. The company was established in 1999 as a brick-and-mortar shop in Lancashire and launched its website in 2004. The company's mission was to make buying lights online as easy as possible, whilst still offering the type of expert guidance that they had become known for at their store. As the company's online sales grew, they sought to automate their business operations. They employed a company to deal with their warehouse management system and a team of web developers to improve eCommerce functionality. However, they found that their manual despatch operation was hindering their ability to process orders in a timely and efficient manner. Read More
Solution	To solve these issues, Festive Lights adopted MetaPack’s powerful technology, which instantly allocates orders to the most appropriate courier and creates labels and tracking records in an instant. The automated system reduces human error in the warehouse, which in turn reduces costs. Another key feature is the ability to easily offer a wider range of delivery options to the customer, ranging from pre-10am services to international shipping. Because these are fully integrated into the MetaPack system, Festive Lights is able to offer more choice to users without any additional burden on its own resources. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Challenge

Festive Lights Ltd, a company specializing in lights for the house and garden as well as Christmas lights and decorations, was facing challenges in processing orders in a timely and efficient manner due to its manual despatch operation. Orders were manually printed off in batches, with address details typed into each carrier management system. Every address label was then printed individually. These methods created the opportunity for human error and took a toll on time and resources. When the time came to divide parcels according to courier, the staff had to rely on assumption. This process was both confusing and time consuming, and would incur additional costs if the parcels were sent with the wrong carrier.

About Customer

Festive Lights Ltd is a company that specializes in lights for the house and garden as well as Christmas lights and decorations. The company was established in 1999 as a brick-and-mortar shop in Lancashire and launched its website in 2004. The company's mission was to make buying lights online as easy as possible, whilst still offering the type of expert guidance that they had become known for at their store. As the company's online sales grew, they sought to automate their business operations. They employed a company to deal with their warehouse management system and a team of web developers to improve eCommerce functionality. However, they found that their manual despatch operation was hindering their ability to process orders in a timely and efficient manner.

Solution

To solve these issues, Festive Lights adopted MetaPack’s powerful technology, which instantly allocates orders to the most appropriate courier and creates labels and tracking records in an instant. The automated system reduces human error in the warehouse, which in turn reduces costs. Another key feature is the ability to easily offer a wider range of delivery options to the customer, ranging from pre-10am services to international shipping. Because these are fully integrated into the MetaPack system, Festive Lights is able to offer more choice to users without any additional burden on its own resources.

Impact #1	Established automated despatch procedure to handle courier allocation, labelling and order tracking
Impact #2	Increased range of delivery options available to users
Impact #3	Improved customer satisfaction and retention

Impact #1

Established automated despatch procedure to handle courier allocation, labelling and order tracking

Impact #2

Increased range of delivery options available to users

Impact #3

Improved customer satisfaction and retention

Benefit #1	Notable time and money savings

Benefit #1

Notable time and money savings

Download PDF Version

Overview

Saving Time and Money While Expanding Customers’ Delivery Choice

Operational Impact

Quantitative Benefit