Case Studies Santa Rita Hospital and Maternity automates processes and earns ONA hospital certification with a SoftExpert solution

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	Santa Rita Hospital and Maternity automates processes and earns ONA hospital certification with a SoftExpert solution

Santa Rita Hospital and Maternity automates processes and earns ONA hospital certification with a SoftExpert solution

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Facility Management Quality Assurance
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring Remote Asset Management
Services	System Integration Training
Challenge	According to Andrea Fernanda Ribeiro, Santa Rita's IT supervisor, attending patients safely has been the hospital's goal over its more than 40 years of history. The hospital faced challenges in maintaining continuous safety in patient care while also striving to achieve and maintain certifications such as ONA Full Certification and ISO 9001. These certifications are crucial for ensuring the quality of health care services and establishing quality management models. The hospital needed a solution that could automate processes, improve efficiency, and support regulatory compliance to meet these goals. Read More
About Customer	Santa Rita Hospital and Maternity is one of the main health care centers in greater Belo Horizonte, Brazil. The hospital spans 11,000 m² and offers 180 beds, a 20-bed Treatment and Therapy Center, an Emergency ward, and a Surgery ward with 6 operating rooms and 18 consultation rooms. The institution has earned Full Certification from the National Accreditation Organization (ONA), which certifies the quality of health care services in Brazil, as well as ISO 9001 certification, which establishes quality management models for organizations. With over 40 years of history, Santa Rita Hospital is dedicated to providing safe and high-quality patient care. Read More
Solution	To address the need for continuous safety in patient care and support for regulatory compliance, Santa Rita Hospital implemented the SoftExpert Excellence Suite. This platform is designed for excellence, process improvement, and regulatory compliance, featuring 38 natively integrated modules that make up 12 enterprise solutions. The specific modules implemented at Santa Rita included SoftExpert Document, Requisition, Action Plan, Performance, Training, Process, Audit, Risk, and Competence. These modules allowed the hospital to automate various processes, ensuring that patient care and quality goals were met. The implementation of SoftExpert Excellence Suite also supported the hospital in achieving ONA Full Certification and ISO 9001 certification, which are essential for maintaining high standards in health care services. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Functional Applications - Enterprise Asset Management Systems (EAM)

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Facility Management

Quality Assurance

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Remote Asset Management

Services

System Integration

Training

Challenge

According to Andrea Fernanda Ribeiro, Santa Rita's IT supervisor, attending patients safely has been the hospital's goal over its more than 40 years of history. The hospital faced challenges in maintaining continuous safety in patient care while also striving to achieve and maintain certifications such as ONA Full Certification and ISO 9001. These certifications are crucial for ensuring the quality of health care services and establishing quality management models. The hospital needed a solution that could automate processes, improve efficiency, and support regulatory compliance to meet these goals.

About Customer

Santa Rita Hospital and Maternity is one of the main health care centers in greater Belo Horizonte, Brazil. The hospital spans 11,000 m² and offers 180 beds, a 20-bed Treatment and Therapy Center, an Emergency ward, and a Surgery ward with 6 operating rooms and 18 consultation rooms. The institution has earned Full Certification from the National Accreditation Organization (ONA), which certifies the quality of health care services in Brazil, as well as ISO 9001 certification, which establishes quality management models for organizations. With over 40 years of history, Santa Rita Hospital is dedicated to providing safe and high-quality patient care.

Solution

To address the need for continuous safety in patient care and support for regulatory compliance, Santa Rita Hospital implemented the SoftExpert Excellence Suite. This platform is designed for excellence, process improvement, and regulatory compliance, featuring 38 natively integrated modules that make up 12 enterprise solutions. The specific modules implemented at Santa Rita included SoftExpert Document, Requisition, Action Plan, Performance, Training, Process, Audit, Risk, and Competence. These modules allowed the hospital to automate various processes, ensuring that patient care and quality goals were met. The implementation of SoftExpert Excellence Suite also supported the hospital in achieving ONA Full Certification and ISO 9001 certification, which are essential for maintaining high standards in health care services.

Impact #1	The implementation of SoftExpert Excellence Suite allowed Santa Rita Hospital to automate its processes, leading to improved efficiency and productivity among the staff.
Impact #2	The hospital was able to continuously improve its processes, ensuring that patient care remained safe and of high quality.
Impact #3	The solution supported the hospital in achieving and maintaining ONA Full Certification, which certifies the quality of health care services in Brazil.

Impact #1

The implementation of SoftExpert Excellence Suite allowed Santa Rita Hospital to automate its processes, leading to improved efficiency and productivity among the staff.

Impact #2

The hospital was able to continuously improve its processes, ensuring that patient care remained safe and of high quality.

Impact #3

The solution supported the hospital in achieving and maintaining ONA Full Certification, which certifies the quality of health care services in Brazil.

Benefit #1	The hospital spans 11,000 m² and offers 180 beds.
Benefit #2	The Treatment and Therapy Center has 20 beds.
Benefit #3	The Surgery ward includes 6 operating rooms and 18 consultation rooms.

Benefit #1

The hospital spans 11,000 m² and offers 180 beds.

Benefit #2

The Treatment and Therapy Center has 20 beds.

Benefit #3

The Surgery ward includes 6 operating rooms and 18 consultation rooms.

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Overview

Santa Rita Hospital and Maternity automates processes and earns ONA hospital certification with a SoftExpert solution

Operational Impact

Quantitative Benefit