Acty Case Studies Salvagnini's Innovation in Remote Technical Support with Acty's Augmented Reality Technology

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	Salvagnini's Innovation in Remote Technical Support with Acty's Augmented Reality Technology Acty

Salvagnini's Innovation in Remote Technical Support with Acty's Augmented Reality Technology

Acty

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Manufacturing Execution Systems (MES)
Applicable Industries	Equipment & Machinery Metals
Applicable Functions	Maintenance Sales & Marketing
Use Cases	Additive Manufacturing Augmented Reality
Challenge	Salvagnini, a world leader in the design of sheet metal working machine tools, was facing a challenge in providing efficient and cost-effective remote technical support to its thousands of customers worldwide. With a constantly growing fleet, the company needed to maintain its core value of proximity to the customer without negatively impacting resources. The company was looking for an agile tool that would connect its technicians with customers and colleagues worldwide, enabling timely action on a malfunction or failure even remotely. The company's service challenges included shifting to proactive from reactive maintenance, more effectively and cost-efficiently supporting customers worldwide, preventing and better addressing machine malfunction and failure, and enhancing customer relationships. Read More
About Customer	Salvagnini is a world leader in the design of sheet metal working machine tools. For over 50 years, the company has been designing, manufacturing, and selling flexible machines and systems for sheet metal processing, including punching machines, paneling machines, press brakes, fiber laser cutting machines, FMS lines, automatic warehouses, and software. The Salvagnini Group has a global presence and widespread coverage, guaranteed by 23 operating companies that deal exclusively with sales and technical support. These are located all over the world and are complemented by service centers located in as many countries. Read More
Solution	Salvagnini introduced Acty's Augmented Reality technology into its Service and Maintenance business processes to provide remote technical support. The machine manufacturer recognized that Acty’s intuitive and functional technology would help Salvagnini’s experts quickly provide cost-effective remote support to thousands of customers. The Acty solution enabled Salvagnini to achieve proactive and preventive maintenance, increase the first-time fix rate, shorten the time to resolution, maximize Salvagnini and customer productivity, and decrease the cost of service and support. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Functional Applications - Manufacturing Execution Systems (MES)

Applicable Industries

Equipment & Machinery

Metals

Applicable Functions

Maintenance

Sales & Marketing

Use Cases

Additive Manufacturing

Augmented Reality

Challenge

Salvagnini, a world leader in the design of sheet metal working machine tools, was facing a challenge in providing efficient and cost-effective remote technical support to its thousands of customers worldwide. With a constantly growing fleet, the company needed to maintain its core value of proximity to the customer without negatively impacting resources. The company was looking for an agile tool that would connect its technicians with customers and colleagues worldwide, enabling timely action on a malfunction or failure even remotely. The company's service challenges included shifting to proactive from reactive maintenance, more effectively and cost-efficiently supporting customers worldwide, preventing and better addressing machine malfunction and failure, and enhancing customer relationships.

About Customer

Salvagnini is a world leader in the design of sheet metal working machine tools. For over 50 years, the company has been designing, manufacturing, and selling flexible machines and systems for sheet metal processing, including punching machines, paneling machines, press brakes, fiber laser cutting machines, FMS lines, automatic warehouses, and software. The Salvagnini Group has a global presence and widespread coverage, guaranteed by 23 operating companies that deal exclusively with sales and technical support. These are located all over the world and are complemented by service centers located in as many countries.

Solution

Salvagnini introduced Acty's Augmented Reality technology into its Service and Maintenance business processes to provide remote technical support. The machine manufacturer recognized that Acty’s intuitive and functional technology would help Salvagnini’s experts quickly provide cost-effective remote support to thousands of customers. The Acty solution enabled Salvagnini to achieve proactive and preventive maintenance, increase the first-time fix rate, shorten the time to resolution, maximize Salvagnini and customer productivity, and decrease the cost of service and support.

Impact #1	The implementation of Acty's Augmented Reality technology into Salvagnini's Service and Maintenance business processes has significantly improved the company's remote technical support. The technology has enabled the company to provide quick and cost-effective support to its customers worldwide. It has also allowed the company to shift from reactive to proactive maintenance, thereby preventing and better addressing machine malfunction and failure. Furthermore, the technology has enhanced Salvagnini's customer relationships by ensuring timely action on a malfunction or failure even remotely.

Impact #1

The implementation of Acty's Augmented Reality technology into Salvagnini's Service and Maintenance business processes has significantly improved the company's remote technical support. The technology has enabled the company to provide quick and cost-effective support to its customers worldwide. It has also allowed the company to shift from reactive to proactive maintenance, thereby preventing and better addressing machine malfunction and failure. Furthermore, the technology has enhanced Salvagnini's customer relationships by ensuring timely action on a malfunction or failure even remotely.

Benefit #1	Shifted to proactive from reactive maintenance
Benefit #2	Increased first-time fix rate
Benefit #3	Shortened time to resolution

Benefit #1

Shifted to proactive from reactive maintenance

Benefit #2

Increased first-time fix rate

Benefit #3

Shortened time to resolution

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Overview

Salvagnini's Innovation in Remote Technical Support with Acty's Augmented Reality Technology

Operational Impact

Quantitative Benefit