RingCentral Case Studies SalesPortal Enhances Customer Engagement with RingCentral's Cloud-Based Solution

Edit This Case Study Record

	SalesPortal Enhances Customer Engagement with RingCentral's Cloud-Based Solution RingCentral

SalesPortal Enhances Customer Engagement with RingCentral's Cloud-Based Solution

RingCentral

Technology Category	Infrastructure as a Service (IaaS) - Cloud Databases Robots - Wheeled Robots
Applicable Industries	Cities & Municipalities Telecommunications
Applicable Functions	Sales & Marketing
Use Cases	Smart City Operations Time Sensitive Networking
Services	System Integration
Challenge	SalesPortal, a cloud-based partnership marketing network, was facing operational challenges due to its employees using personal mobile devices for work. This practice was not only inconvenient but also raised privacy concerns and was expensive, with each cell phone contract costing hundreds of dollars per month. Additionally, the process of setting up new hires with a cell phone was time-consuming, involving ordering and programming of the device. These issues were particularly problematic as SalesPortal was rapidly expanding, with 30 percent of its workforce operating remotely. The use of personal devices for work also negatively impacted the company's professional image in its client relations. Read More
About Customer	SalesPortal is a partnership marketing network based in Redwood City, California. The company offers a cloud-based platform that helps businesses enhance their customer engagement and acquisition strategies through call center cross-sell programs with a broad set of partners. At the end of a sales or service call, customers are presented with offers from pre-approved relevant partners, enhancing the company's brand value and monetizing calls. SalesPortal has a remote workforce spread across California, Texas, and a new office in India. Read More
Solution	SalesPortal turned to RingCentral, a cloud-based business phone system, to address its challenges. In late 2012, the company transitioned to RingCentral, installing an 800-number, 20 direct lines, and two fax lines using RingCentral’s solution. This move integrated SalesPortal’s telephone system and enabled complete call management through the RingCentral mobile app for smartphones and tablets or from any PC, without any IT involvement. The transition from personal cell phones to RingCentral was seamless and quick, taking only a few hours. The solution also allowed SalesPortal to save about 50 percent on monthly telephone fees. As SalesPortal looks to the future, it has begun to incorporate a work-from-home policy, which RingCentral helps enable by allowing employees to stay in touch with clients no matter where they are located. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Databases

Robots - Wheeled Robots

Applicable Industries

Cities & Municipalities

Telecommunications

Applicable Functions

Sales & Marketing

Use Cases

Smart City Operations

Time Sensitive Networking

Services

System Integration

Challenge

SalesPortal, a cloud-based partnership marketing network, was facing operational challenges due to its employees using personal mobile devices for work. This practice was not only inconvenient but also raised privacy concerns and was expensive, with each cell phone contract costing hundreds of dollars per month. Additionally, the process of setting up new hires with a cell phone was time-consuming, involving ordering and programming of the device. These issues were particularly problematic as SalesPortal was rapidly expanding, with 30 percent of its workforce operating remotely. The use of personal devices for work also negatively impacted the company's professional image in its client relations.

About Customer

SalesPortal is a partnership marketing network based in Redwood City, California. The company offers a cloud-based platform that helps businesses enhance their customer engagement and acquisition strategies through call center cross-sell programs with a broad set of partners. At the end of a sales or service call, customers are presented with offers from pre-approved relevant partners, enhancing the company's brand value and monetizing calls. SalesPortal has a remote workforce spread across California, Texas, and a new office in India.

Solution

SalesPortal turned to RingCentral, a cloud-based business phone system, to address its challenges. In late 2012, the company transitioned to RingCentral, installing an 800-number, 20 direct lines, and two fax lines using RingCentral’s solution. This move integrated SalesPortal’s telephone system and enabled complete call management through the RingCentral mobile app for smartphones and tablets or from any PC, without any IT involvement. The transition from personal cell phones to RingCentral was seamless and quick, taking only a few hours. The solution also allowed SalesPortal to save about 50 percent on monthly telephone fees. As SalesPortal looks to the future, it has begun to incorporate a work-from-home policy, which RingCentral helps enable by allowing employees to stay in touch with clients no matter where they are located.

Impact #1	The implementation of RingCentral's solution has significantly improved SalesPortal's operations. The onboarding process has become seamless, with changes to call rules being made in real time through RingCentral’s online website. The company has also been able to maintain a professional image, despite being a start-up, by offering telephone capabilities comparable to those of much larger companies. RingCentral’s responsive support has further enhanced SalesPortal's ability to deliver professional service. The convenience of the RingCentral mobile app has also enabled employees to work during lunch or their commute, further boosting productivity.

Impact #1

The implementation of RingCentral's solution has significantly improved SalesPortal's operations. The onboarding process has become seamless, with changes to call rules being made in real time through RingCentral’s online website. The company has also been able to maintain a professional image, despite being a start-up, by offering telephone capabilities comparable to those of much larger companies. RingCentral’s responsive support has further enhanced SalesPortal's ability to deliver professional service. The convenience of the RingCentral mobile app has also enabled employees to work during lunch or their commute, further boosting productivity.

Benefit #1	SalesPortal was able to make a seamless transition from using personal cell phones to RingCentral within a few hours.
Benefit #2	SalesPortal saved about 50 percent on monthly telephone fees by using RingCentral.
Benefit #3	SalesPortal was able to eliminate the time-consuming process of setting up new hires with cell phones.

Benefit #1

SalesPortal was able to make a seamless transition from using personal cell phones to RingCentral within a few hours.

Benefit #2

SalesPortal saved about 50 percent on monthly telephone fees by using RingCentral.

Benefit #3

SalesPortal was able to eliminate the time-consuming process of setting up new hires with cell phones.

Download PDF Version

Overview

SalesPortal Enhances Customer Engagement with RingCentral's Cloud-Based Solution

Operational Impact

Quantitative Benefit