Twilio
Case Studies
Salesforce's Real-Time SMS Survey Solution for Large Scale Events
Overview
Salesforce's Real-Time SMS Survey Solution for Large Scale EventsTwilio |
Application Infrastructure & Middleware - Event-Driven Application Infrastructure as a Service (IaaS) - Cloud Computing | |
Cement Telecommunications | |
Real-Time Location System (RTLS) Track & Trace of Assets | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The implementation of the SMS survey solution significantly streamlined the voting process for the 'audience choice' category at the Appy Awards. The solution allowed Salesforce to quickly and efficiently collect votes from a large number of attendees, eliminating the need for a lengthy and complex conventional voting process. The real-time tallying of results also added an element of excitement and engagement for the attendees, enhancing their event experience. Furthermore, the success of this solution demonstrated the potential of using such technology for future events and other applications, opening up new possibilities for real-time audience engagement. | |
Quantitative Benefit
Developed a real-time SMS survey application in just a few hours | |
Integrated the solution into existing workflow seamlessly | |
Successfully collected and tallied votes from 19,000 event attendees in real time | |