Sage Case Studies Sage 300 Enjoys Long-Term Stay at Fairmont Raffles Hotels International

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	Sage 300 Enjoys Long-Term Stay at Fairmont Raffles Hotels International Sage

Sage 300 Enjoys Long-Term Stay at Fairmont Raffles Hotels International

Sage

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions	Business Operation
Use Cases	Predictive Quality Analytics Real-Time Location System (RTLS)
Services	Software Design & Engineering Services System Integration
Challenge	Fairmont Raffles Hotels International (FRHI) is a leading global hotel company with more than 70 hotels under the Fairmont, Raffles, and Swissôtel brands. The company’s business model centers around the design, development, and management of hotels for the properties’ owners. FRHI sought a reliable, flexible, and cost-effective solution that could be deployed globally and serve as the financial backbone of each individual hotel and the centralized database for its corporate offices. The company needed a system that could adapt to different sizes of hotels, from a 1,000-room resort to a 150-room hotel. The system also needed to be reliable and affordable, with no single point of failure, and flexible enough to integrate with other applications. Read More
About Customer	Fairmont Raffles Hotels International (FRHI) is a leading global hotel company with more than 70 hotels under the Fairmont, Raffles, and Swissôtel brands. The company operates in 27 countries and boasts a portfolio of hotels that includes The Savoy in London, The Fairmont Banff Springs in Alberta, The Fairmont Peace Hotel in Shanghai, the Raffles Hotel in Singapore, and the Swissôtel Kolkata India. With its corporate headquarters in Toronto and offices in Zurich and Singapore, FRHI's business model centers around the design, development, and management of hotels for the properties’ owners. Read More
Solution	FRHI chose Sage 300 and the powerful Sage 300 Insight and Sage Intelligence Reporting modules as their solution. By installing Sage 300 on a server housed at each hotel, FRHI ensured that there is no single point of failure. Should there be power or Internet disruption at the corporate offices, the hotels can continue operations uninterrupted. Part of what makes Sage 300 such a good fit for FRHI is its flexible, open database that lends itself to integration with other applications. FRHI developed an automated Income Journal that posts daily from their property management system directly to the hotels’ general ledger. At a corporate level, Sage 300 is configured to support the various companies’ legal entities. Once per month, the hotels upload full financial details to FRHI’s Oracle Hyperion system database, where consolidated financial statements are produced. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Data Management Platforms

Applicable Functions

Business Operation

Use Cases

Predictive Quality Analytics

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

System Integration

Challenge

Fairmont Raffles Hotels International (FRHI) is a leading global hotel company with more than 70 hotels under the Fairmont, Raffles, and Swissôtel brands. The company’s business model centers around the design, development, and management of hotels for the properties’ owners. FRHI sought a reliable, flexible, and cost-effective solution that could be deployed globally and serve as the financial backbone of each individual hotel and the centralized database for its corporate offices. The company needed a system that could adapt to different sizes of hotels, from a 1,000-room resort to a 150-room hotel. The system also needed to be reliable and affordable, with no single point of failure, and flexible enough to integrate with other applications.

About Customer

Fairmont Raffles Hotels International (FRHI) is a leading global hotel company with more than 70 hotels under the Fairmont, Raffles, and Swissôtel brands. The company operates in 27 countries and boasts a portfolio of hotels that includes The Savoy in London, The Fairmont Banff Springs in Alberta, The Fairmont Peace Hotel in Shanghai, the Raffles Hotel in Singapore, and the Swissôtel Kolkata India. With its corporate headquarters in Toronto and offices in Zurich and Singapore, FRHI's business model centers around the design, development, and management of hotels for the properties’ owners.

Solution

FRHI chose Sage 300 and the powerful Sage 300 Insight and Sage Intelligence Reporting modules as their solution. By installing Sage 300 on a server housed at each hotel, FRHI ensured that there is no single point of failure. Should there be power or Internet disruption at the corporate offices, the hotels can continue operations uninterrupted. Part of what makes Sage 300 such a good fit for FRHI is its flexible, open database that lends itself to integration with other applications. FRHI developed an automated Income Journal that posts daily from their property management system directly to the hotels’ general ledger. At a corporate level, Sage 300 is configured to support the various companies’ legal entities. Once per month, the hotels upload full financial details to FRHI’s Oracle Hyperion system database, where consolidated financial statements are produced.

Impact #1	Each hotel is run like a small or midsized business, and Sage 300 easily adapts to a 1,000-room resort or a 150-room hotel.
Impact #2	The property owners appreciate that they can run their own trial balance and other financial reports directly from within Sage 300 at any time throughout the month, without waiting for the company’s corporate team to produce financial statements.
Impact #3	FRHI is planning to roll out dashboard tools developed using Sage 300 Intelligence Reporting to each of the properties. The dashboards will turn the hotel’s accounting data into useful business intelligence.

Impact #1

Each hotel is run like a small or midsized business, and Sage 300 easily adapts to a 1,000-room resort or a 150-room hotel.

Impact #2

The property owners appreciate that they can run their own trial balance and other financial reports directly from within Sage 300 at any time throughout the month, without waiting for the company’s corporate team to produce financial statements.

Impact #3

FRHI is planning to roll out dashboard tools developed using Sage 300 Intelligence Reporting to each of the properties. The dashboards will turn the hotel’s accounting data into useful business intelligence.

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Overview

Sage 300 Enjoys Long-Term Stay at Fairmont Raffles Hotels International

Operational Impact