dormakaba Case Studies Saflok: setting standards in the hospitality market

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	Saflok: setting standards in the hospitality market dormakaba

Saflok: setting standards in the hospitality market

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Technology Category	Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - WiFi
Applicable Functions	Facility Management
Use Cases	Building Automation & Control Energy Management System
Services	System Integration
Challenge	The Detroit Marriott, a 73-story luxury hotel with 1,300 rooms and suites, required an upgrade to its electronic access system from 1992 to meet the demanding security requirements of a luxury hotel in an international metropolis. The management was looking for the newest version of electronic locks with automatic deadbolt that provided a high level of security and were easy to use for guests and staff. The system needed to include central retrieval of access rights and lock data, multiple-keying plans, and all the Windows-based system applications. The hotel also wanted to optimize its energy use on a lasting basis by controlling the temperature in the individual rooms on a centralized basis. Read More
About Customer	The Detroit Marriott is a luxury hotel located in Detroit, United States. It is the tallest all-hotel skyscraper in the western hemisphere, boasting 73 stories. The hotel offers 1,300 rooms and suites, as well as well-equipped meeting rooms for business travelers and conference participants. The hotel is part of the Marriott International, Inc., a leading global lodging company with more than 6,700 properties across 130 countries and territories. The Detroit Marriott is located in the Renaissance Center, a group of seven interconnected skyscrapers in Downtown Detroit, Michigan. The complex is owned by General Motors as its world headquarters. Read More
Solution	Saflok proposed its online Messenger system, which provided features and functions that went beyond the conventional electronic lock systems. The system allowed all lock data from staff keys to be retrieved centrally, and data could be sent to the locks via staff smart keys, making time-consuming manual checks unnecessary. Access rights to all doors in the hotel were remotely controlled and could be changed very easily. The system also interfaced with a third-party energy management company to control the temperature in the individual rooms on a centralized basis. The upgrade to the new Windows-based System 6000 began in 2005, and the following year, Saflok switched the existing locks to the MT lock. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Networks & Connectivity - WiFi

Applicable Functions

Facility Management

Use Cases

Building Automation & Control

Energy Management System

Services

System Integration

Challenge

The Detroit Marriott, a 73-story luxury hotel with 1,300 rooms and suites, required an upgrade to its electronic access system from 1992 to meet the demanding security requirements of a luxury hotel in an international metropolis. The management was looking for the newest version of electronic locks with automatic deadbolt that provided a high level of security and were easy to use for guests and staff. The system needed to include central retrieval of access rights and lock data, multiple-keying plans, and all the Windows-based system applications. The hotel also wanted to optimize its energy use on a lasting basis by controlling the temperature in the individual rooms on a centralized basis.

About Customer

The Detroit Marriott is a luxury hotel located in Detroit, United States. It is the tallest all-hotel skyscraper in the western hemisphere, boasting 73 stories. The hotel offers 1,300 rooms and suites, as well as well-equipped meeting rooms for business travelers and conference participants. The hotel is part of the Marriott International, Inc., a leading global lodging company with more than 6,700 properties across 130 countries and territories. The Detroit Marriott is located in the Renaissance Center, a group of seven interconnected skyscrapers in Downtown Detroit, Michigan. The complex is owned by General Motors as its world headquarters.

Solution

Saflok proposed its online Messenger system, which provided features and functions that went beyond the conventional electronic lock systems. The system allowed all lock data from staff keys to be retrieved centrally, and data could be sent to the locks via staff smart keys, making time-consuming manual checks unnecessary. Access rights to all doors in the hotel were remotely controlled and could be changed very easily. The system also interfaced with a third-party energy management company to control the temperature in the individual rooms on a centralized basis. The upgrade to the new Windows-based System 6000 began in 2005, and the following year, Saflok switched the existing locks to the MT lock.

Impact #1	The new access system met the project team’s expectations and beyond. The staff had to get used to many additional functions on offer, but feedback was very positive from the onset.
Impact #2	The collaboration between the different teams was smooth and efficient. From the first sales contact, optimum support was provided by the supplier Saflok. The design engineers were always available, and customer satisfaction was checked from start to finish.
Impact #3	The flow of information worked outstandingly. The upgrade work was done so smoothly that guests felt almost nothing of the upgrade work. All they had to do was stop at the front desk to pick up their new key.

Impact #1

The new access system met the project team’s expectations and beyond. The staff had to get used to many additional functions on offer, but feedback was very positive from the onset.

Impact #2

The collaboration between the different teams was smooth and efficient. From the first sales contact, optimum support was provided by the supplier Saflok. The design engineers were always available, and customer satisfaction was checked from start to finish.

Impact #3

The flow of information worked outstandingly. The upgrade work was done so smoothly that guests felt almost nothing of the upgrade work. All they had to do was stop at the front desk to pick up their new key.

Benefit #1	Over the past one year, Saflok systems have secured approximately half a million reservations to the 1,300 rooms in the Marriott Renaissance Center.

Benefit #1

Over the past one year, Saflok systems have secured approximately half a million reservations to the 1,300 rooms in the Marriott Renaissance Center.

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Overview

Saflok: setting standards in the hospitality market

Operational Impact

Quantitative Benefit