Case Studies Safe Driving Mobile App Gets Put Through The Paces

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	Safe Driving Mobile App Gets Put Through The Paces

Safe Driving Mobile App Gets Put Through The Paces

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Remote Monitoring & Control Systems Networks & Connectivity - Cellular
Applicable Industries	Automotive
Applicable Functions	Field Services Quality Assurance
Use Cases	Driver Performance Monitoring Predictive Maintenance Vehicle Telematics
Services	System Integration Testing & Certification
Challenge	The insurance company needed to ensure that its customer-focused mobile app was accurate in real-world conditions and easily updateable based on customer feedback. The existing simulation software was not delivering the necessary data, prompting the company to issue an RFP. Lionbridge responded by rewriting the RFP, highlighting critical missing elements, which led to a new partnership and significant project modifications. The goal was to test the app's performance in various real-world scenarios to ensure it met customer expectations and provided accurate data for determining insurance discounts. Read More
About Customer	The customer is a publicly traded insurance company, the largest insurer in America, known for integrating mobile technology into its customer experience. The company developed a mobile app that uses a small device plugged into a car's OBDII connector to gather driving data such as braking, acceleration, speed, and mileage. This data is wirelessly transmitted to the company for analysis to determine potential insurance discounts. Customers can access their driving data and its impact on premiums through a web portal. The company aims to incorporate customer feedback into app updates and improvements, ensuring a user-focused experience. Read More
Solution	Lionbridge took the app beyond the simulator to test it in real-world conditions. The test team, leveraging their extensive mobile phone testing experience, conducted rigorous and comprehensive tests in Boise, ID. They tested the app's performance across various carrier/mobile models by packing a van with 100 different app-equipped phones and driving through urban, suburban, and country roads. The team also conducted terrain tests in city, mountainous, and inclement weather conditions, including driving at high speeds in rainstorms and in reverse. Additionally, they tested various driving styles, including normal and emergency maneuvers, to ensure the app's robustness and reliability. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Remote Monitoring & Control Systems

Networks & Connectivity - Cellular

Applicable Industries

Automotive

Applicable Functions

Field Services

Quality Assurance

Use Cases

Driver Performance Monitoring

Predictive Maintenance

Vehicle Telematics

Services

System Integration

Testing & Certification

Challenge

The insurance company needed to ensure that its customer-focused mobile app was accurate in real-world conditions and easily updateable based on customer feedback. The existing simulation software was not delivering the necessary data, prompting the company to issue an RFP. Lionbridge responded by rewriting the RFP, highlighting critical missing elements, which led to a new partnership and significant project modifications. The goal was to test the app's performance in various real-world scenarios to ensure it met customer expectations and provided accurate data for determining insurance discounts.

About Customer

The customer is a publicly traded insurance company, the largest insurer in America, known for integrating mobile technology into its customer experience. The company developed a mobile app that uses a small device plugged into a car's OBDII connector to gather driving data such as braking, acceleration, speed, and mileage. This data is wirelessly transmitted to the company for analysis to determine potential insurance discounts. Customers can access their driving data and its impact on premiums through a web portal. The company aims to incorporate customer feedback into app updates and improvements, ensuring a user-focused experience.

Solution

Lionbridge took the app beyond the simulator to test it in real-world conditions. The test team, leveraging their extensive mobile phone testing experience, conducted rigorous and comprehensive tests in Boise, ID. They tested the app's performance across various carrier/mobile models by packing a van with 100 different app-equipped phones and driving through urban, suburban, and country roads. The team also conducted terrain tests in city, mountainous, and inclement weather conditions, including driving at high speeds in rainstorms and in reverse. Additionally, they tested various driving styles, including normal and emergency maneuvers, to ensure the app's robustness and reliability.

Impact #1	Expanded guidance: Leveraging Lionbridge's extensive global test experience, the company delivered a better app to customers.
Impact #2	Real-world validation: The company now has a baseline of actual, not simulated, performance results.
Impact #3	User-focused outcome: Improvements included refined ratings for customer satisfaction, ensuring the app met user expectations.

Impact #1

Expanded guidance: Leveraging Lionbridge's extensive global test experience, the company delivered a better app to customers.

Impact #2

Real-world validation: The company now has a baseline of actual, not simulated, performance results.

Impact #3

User-focused outcome: Improvements included refined ratings for customer satisfaction, ensuring the app met user expectations.

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Overview

Safe Driving Mobile App Gets Put Through The Paces

Operational Impact