SA Water Streamlines Effort for Regulatory Proposals

SA Water, owned by the Government of South Australia, faced a significant challenge when preparing its first Regulatory Business Proposal (RBP). The company needed to bridge information silos, aggregate knowledge capital dispersed throughout the company, identify and fill information gaps, and leverage it all collectively to create a holistic, multi-year plan. In conjunction with this effort, the Information Services (IS) forward plan of capabilities, initiatives, and business demands had to be broadened from a yearly focused approach into a multi-year strategy to be in line with SA Water’s RBP. The company needed an integrated, flexible planning tool that would increase visibility across SA Water’s business domains, enable tracking of capital expenditure planning activities, and facilitate demand prioritization and scenario analyses.

SA Water is a company owned by the Government of South Australia. The company provides water and water services to more than 1.6 million customers. It employs more than 1,400 people and manages $14 billion in assets. The company's mission is to deliver safe, sustainable, and affordable water services for the community. As a provider of essential services, SA Water is a key enabler of the growth, prosperity, and livability of South Australia. To continue to provide quality services and value to customers far into the future, SA Water has developed detailed strategic plans to address the challenges and opportunities most likely to influence the company over the next quarter-century. Information Services (IS) provides technology services and expertise to all SA Water’s business groups. This also encompasses support for effecting SA Water’s technology capital expenditure plan, which consists of roughly 40 business change and IT asset life-cycle initiatives, as well as the company’s five-year Digital Strategy to address the changing expectations of customers.