QBurst Case Studies RPA Solution for Shipment Tracking: A Case Study

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	RPA Solution for Shipment Tracking: A Case Study QBurst

RPA Solution for Shipment Tracking: A Case Study

QBurst

Technology Category	Functional Applications - Product Lifecycle Management Systems (PLM) Sensors - Temperature Sensors
Applicable Industries	Electrical Grids Transportation
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Supply Chain Visibility Track & Trace of Assets
Services	Testing & Certification
Challenge	The client, a leading service provider to the international engineering industry, was facing significant challenges in tracking and managing the status of shipments. The existing legacy systems and manual processes were cumbersome, time-consuming, and prone to errors, leading to inaccuracies and productivity losses. The client required a solution that could improve visibility, efficiency, quality of service, and profitability by tracking the lifecycle of shipments. The need was for a solution that could provide real-time tracking of worldwide shipment details, and could be maintained within the SharePoint environment for reporting and analytics. Read More
About Customer	The client is one of the world’s leading development, technology, and consultation service providers to the international engineering industry. They specialize in design, development, and method competencies in areas such as vehicle body, powertrain, and chassis. The client operates in a dynamic market where the efficiency of business processes becomes the defining factor between profit and loss. They were facing challenges in tracking and managing the status of shipments, which was affecting their service quality and profitability. Read More
Customer Name	Not disclosed Read More
Solution	A custom solution was developed using Microsoft Power Automate that tracks shipment status details within the SharePoint Online environment and notifies end-users in a timely manner. The solution included tracking shipment from carrier websites, configuring email notification, setting up SMS gateway Nexmo, and scheduling timer job using Azure WebJobs. Microsoft Teams was used for collaboration. The solution was completely web-based, eliminating the need for additional hardware costs. It provided 24X7 visibility into the shipping lifecycle, with minimal error rate due to reduced manual intervention. Customizable SMS and email notifications were set up for timely user notifications. Read More Log in to view content
Contents

Technology Category

Functional Applications - Product Lifecycle Management Systems (PLM)

Sensors - Temperature Sensors

Applicable Industries

Electrical Grids

Transportation

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Supply Chain Visibility

Track & Trace of Assets

Services

Testing & Certification

Challenge

The client, a leading service provider to the international engineering industry, was facing significant challenges in tracking and managing the status of shipments. The existing legacy systems and manual processes were cumbersome, time-consuming, and prone to errors, leading to inaccuracies and productivity losses. The client required a solution that could improve visibility, efficiency, quality of service, and profitability by tracking the lifecycle of shipments. The need was for a solution that could provide real-time tracking of worldwide shipment details, and could be maintained within the SharePoint environment for reporting and analytics.

About Customer

The client is one of the world’s leading development, technology, and consultation service providers to the international engineering industry. They specialize in design, development, and method competencies in areas such as vehicle body, powertrain, and chassis. The client operates in a dynamic market where the efficiency of business processes becomes the defining factor between profit and loss. They were facing challenges in tracking and managing the status of shipments, which was affecting their service quality and profitability.

Customer Name

Not disclosed

Solution

A custom solution was developed using Microsoft Power Automate that tracks shipment status details within the SharePoint Online environment and notifies end-users in a timely manner. The solution included tracking shipment from carrier websites, configuring email notification, setting up SMS gateway Nexmo, and scheduling timer job using Azure WebJobs. Microsoft Teams was used for collaboration. The solution was completely web-based, eliminating the need for additional hardware costs. It provided 24X7 visibility into the shipping lifecycle, with minimal error rate due to reduced manual intervention. Customizable SMS and email notifications were set up for timely user notifications.

Impact #1	The implementation of the custom solution using Microsoft Power Automate significantly improved the client's shipment tracking process. It provided a seamless, automated tracking system within the SharePoint Online environment, which greatly enhanced visibility and efficiency. The solution was able to track shipments from over 500 logistics carriers such as DHL, FedEx, TNT, and DPD. The use of Azure WebJobs for implementing timer jobs and Microsoft Teams for collaboration further streamlined the process. The solution also reduced the need for manual intervention, thereby minimizing errors and improving the quality of service. The customizable SMS and email notifications ensured timely updates to end-users, enhancing customer satisfaction.

Impact #1

The implementation of the custom solution using Microsoft Power Automate significantly improved the client's shipment tracking process. It provided a seamless, automated tracking system within the SharePoint Online environment, which greatly enhanced visibility and efficiency. The solution was able to track shipments from over 500 logistics carriers such as DHL, FedEx, TNT, and DPD. The use of Azure WebJobs for implementing timer jobs and Microsoft Teams for collaboration further streamlined the process. The solution also reduced the need for manual intervention, thereby minimizing errors and improving the quality of service. The customizable SMS and email notifications ensured timely updates to end-users, enhancing customer satisfaction.

Benefit #1	Enabled tracking of shipments worldwide, automating the shipment processing cycle from start-to-finish
Benefit #2	Provided 24X7 visibility into the shipping lifecycle
Benefit #3	Significantly reduced error rate due to minimized manual intervention

Benefit #1

Enabled tracking of shipments worldwide, automating the shipment processing cycle from start-to-finish

Benefit #2

Provided 24X7 visibility into the shipping lifecycle

Benefit #3

Significantly reduced error rate due to minimized manual intervention

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Overview

RPA Solution for Shipment Tracking: A Case Study

Operational Impact

Quantitative Benefit