Samsara Case Studies Roto-Rooter's Investment in Safety at Scale with Samsara

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	Roto-Rooter's Investment in Safety at Scale with Samsara Samsara

Roto-Rooter's Investment in Safety at Scale with Samsara

Samsara

Technology Category	Sensors - Autonomous Driving Sensors
Applicable Industries	Telecommunications
Use Cases	Inventory Management Onsite Human Safety Management
Challenge	Roto-Rooter, a leading plumbing and water clean-up company in the United States, faced a significant challenge in managing the safety of its large fleet of service vehicles. With over 1,200 drivers constantly on the move, the company needed a solution that would allow them to communicate with drivers effectively while also ensuring their safety. The company's operations, which involved dispatching vehicles based on timing, proximity, and urgency, were primarily conducted on mobile devices. This led to issues with driver distraction. The company needed a solution that would allow them to communicate with drivers while also protecting them from distractions. The challenge was to find a solution that would enable them to invest in safety at scale. Read More
About Customer	Roto-Rooter is a leading plumbing and water clean-up company based in the United States. The company operates in over 20 states, with a fleet of 2,500 vehicles across 52 locations. Roto-Rooter's operations do not involve running routes. Instead, vehicles are dispatched to their next location based on timing, proximity, and urgency. The company has more than 1,200 drivers, all of whom are constantly on the move. All operations, including jobs and directions, are conducted on mobile devices. Read More
Solution	Roto-Rooter found its solution in Samsara, an all-in-one platform that improved communication and increased safety. Samsara allowed regional managers to communicate with drivers while also reducing distracted driving behaviors. The implementation of Samsara was done in two steps. First, the management team was convinced of the benefits of the solution, particularly its potential to reduce insurance claim costs. Three pilot projects were then launched, which immediately resulted in a decrease in harsh incidents. The second step involved introducing the technology to all employees. This was done by highlighting the positive aspects of the technology and addressing any concerns. The company also made a point of capturing exonerations during the pilots and using these to engage drivers during the roll-out. The focus was on addressing one issue at a time to prevent any attrition. Read More Log in to view content
Contents

Technology Category

Sensors - Autonomous Driving Sensors

Applicable Industries

Telecommunications

Use Cases

Inventory Management

Onsite Human Safety Management

Challenge

Roto-Rooter, a leading plumbing and water clean-up company in the United States, faced a significant challenge in managing the safety of its large fleet of service vehicles. With over 1,200 drivers constantly on the move, the company needed a solution that would allow them to communicate with drivers effectively while also ensuring their safety. The company's operations, which involved dispatching vehicles based on timing, proximity, and urgency, were primarily conducted on mobile devices. This led to issues with driver distraction. The company needed a solution that would allow them to communicate with drivers while also protecting them from distractions. The challenge was to find a solution that would enable them to invest in safety at scale.

About Customer

Roto-Rooter is a leading plumbing and water clean-up company based in the United States. The company operates in over 20 states, with a fleet of 2,500 vehicles across 52 locations. Roto-Rooter's operations do not involve running routes. Instead, vehicles are dispatched to their next location based on timing, proximity, and urgency. The company has more than 1,200 drivers, all of whom are constantly on the move. All operations, including jobs and directions, are conducted on mobile devices.

Solution

Roto-Rooter found its solution in Samsara, an all-in-one platform that improved communication and increased safety. Samsara allowed regional managers to communicate with drivers while also reducing distracted driving behaviors. The implementation of Samsara was done in two steps. First, the management team was convinced of the benefits of the solution, particularly its potential to reduce insurance claim costs. Three pilot projects were then launched, which immediately resulted in a decrease in harsh incidents. The second step involved introducing the technology to all employees. This was done by highlighting the positive aspects of the technology and addressing any concerns. The company also made a point of capturing exonerations during the pilots and using these to engage drivers during the roll-out. The focus was on addressing one issue at a time to prevent any attrition.

Impact #1	The implementation of Samsara resulted in several operational benefits for Roto-Rooter. Managers reported feeling more in control, and even less technologically-savvy team members found the system easy to use. The Safety Inbox feature allowed them to pinpoint behaviors precisely and either recognize or coach drivers as needed. The single solution also streamlined administrative communications. The company's Director of Safety and Risk Management, Kim Ohl, was able to easily run multiple reports and send specific reports to branches. Branch managers could do the same, and everyone had access to the same data. This resulted in newfound visibility into branch performance for Ohl.

Impact #1

The implementation of Samsara resulted in several operational benefits for Roto-Rooter. Managers reported feeling more in control, and even less technologically-savvy team members found the system easy to use. The Safety Inbox feature allowed them to pinpoint behaviors precisely and either recognize or coach drivers as needed. The single solution also streamlined administrative communications. The company's Director of Safety and Risk Management, Kim Ohl, was able to easily run multiple reports and send specific reports to branches. Branch managers could do the same, and everyone had access to the same data. This resulted in newfound visibility into branch performance for Ohl.

Benefit #1	Served over 20 states
Benefit #2	Managed a fleet of 2,500 vehicles across 52 locations
Benefit #3	Reduced harsh incidents during the pilot phase

Benefit #1

Served over 20 states

Benefit #2

Managed a fleet of 2,500 vehicles across 52 locations

Benefit #3

Reduced harsh incidents during the pilot phase

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Overview

Roto-Rooter's Investment in Safety at Scale with Samsara

Operational Impact

Quantitative Benefit