RingCentral
Case Studies
Ross Education Streamlines Admissions Process with RingCentral Integration
Overview
Ross Education Streamlines Admissions Process with RingCentral IntegrationRingCentral |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries | |
Education Healthcare & Hospitals | |
Human Resources | |
Inventory Management Smart Campus | |
System Integration Training | |
Operational Impact
The integration of RingCentral with the CRM system has significantly improved the productivity of the recruiting and admissions staff at Ross Education. The ability to click to call prospective students from within the CRM app and the automatic pop-up of matching records on incoming calls has streamlined the workflow. The integration has also helped in training staff to use one system instead of two, simplifying the process. Furthermore, the integration has enhanced the admissions process, making a better impression on prospective students and increasing the number of sign-ups. The process involves lots of meetings and conference calls, as well as faxing and text messaging, all of which have been made easier with RingCentral. | |
Quantitative Benefit
The integration process took a little over 100 hours of labor to develop and test. | |
The company was able to replace several cloud services with one, reducing costs. | |
The integration went live in May 2017. | |