boost.ai Case Studies Roskilde Kommune Enhances Citizen Services with Conversational AI

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	Roskilde Kommune Enhances Citizen Services with Conversational AI boost.ai

Roskilde Kommune Enhances Citizen Services with Conversational AI

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Technology Category	Infrastructure as a Service (IaaS) - Virtual Private Cloud Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cities & Municipalities Education
Applicable Functions	Maintenance Quality Assurance
Use Cases	Virtual Training Visual Quality Detection
Services	Testing & Certification Training
Challenge	Roskilde Kommune, a municipality in Denmark, was faced with the challenge of efficiently addressing the queries of its over 80,000 inhabitants. The municipality needed a solution that could provide consistent, quality responses to citizen inquiries, while also reducing the need for extensive employee training. The solution also needed to be easily updated and maintained by the municipality's employees, without requiring technical training. Furthermore, the municipality sought to improve the end-user experience through more interactive and readily available customer service. Read More
About Customer	Roskilde Kommune is a municipality located in the Sjælland region of Denmark, approximately 30km west of Copenhagen. It is home to over 80,000 inhabitants and is one of eight municipalities in the country that currently deploy the boost.ai Kommune-Kari multi-city conversational AI platform. The platform has been rebranded as Kommune-Kiri in Denmark to suit local preferences. The municipality is committed to providing efficient and quality services to its citizens, and the adoption of the Kommune-Kiri platform is a testament to this commitment. Read More
Solution	The solution came in the form of Kommune-Kiri, a multi-city conversational AI platform developed by boost.ai in collaboration with Deloitte. This platform acts as a central knowledge hub that Roskilde and other municipalities can connect to in order to answer any questions that their citizens may have via a chat interface on their websites. The platform is bolstered by boost.ai’s market-leading Natural Language Understanding (NLU) that allows for one single virtual agent platform for all municipalities. It also includes a dedicated municipal module with more than 1,600 ready-to-go topics and answers. The no-code nature of the boost.ai platform makes it easy for Roskilde employees to update and maintain their respective virtual agent, guaranteeing quality content and answers specific to their citizens, without any need for technical training. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Virtual Private Cloud

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cities & Municipalities

Education

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Virtual Training

Visual Quality Detection

Services

Testing & Certification

Training

Challenge

Roskilde Kommune, a municipality in Denmark, was faced with the challenge of efficiently addressing the queries of its over 80,000 inhabitants. The municipality needed a solution that could provide consistent, quality responses to citizen inquiries, while also reducing the need for extensive employee training. The solution also needed to be easily updated and maintained by the municipality's employees, without requiring technical training. Furthermore, the municipality sought to improve the end-user experience through more interactive and readily available customer service.

About Customer

Roskilde Kommune is a municipality located in the Sjælland region of Denmark, approximately 30km west of Copenhagen. It is home to over 80,000 inhabitants and is one of eight municipalities in the country that currently deploy the boost.ai Kommune-Kari multi-city conversational AI platform. The platform has been rebranded as Kommune-Kiri in Denmark to suit local preferences. The municipality is committed to providing efficient and quality services to its citizens, and the adoption of the Kommune-Kiri platform is a testament to this commitment.

Solution

The solution came in the form of Kommune-Kiri, a multi-city conversational AI platform developed by boost.ai in collaboration with Deloitte. This platform acts as a central knowledge hub that Roskilde and other municipalities can connect to in order to answer any questions that their citizens may have via a chat interface on their websites. The platform is bolstered by boost.ai’s market-leading Natural Language Understanding (NLU) that allows for one single virtual agent platform for all municipalities. It also includes a dedicated municipal module with more than 1,600 ready-to-go topics and answers. The no-code nature of the boost.ai platform makes it easy for Roskilde employees to update and maintain their respective virtual agent, guaranteeing quality content and answers specific to their citizens, without any need for technical training.

Impact #1	The implementation of the Kommune-Kiri platform has significantly improved the operational efficiency of Roskilde Kommune's citizen service team. The platform's 24/7 availability ensures that citizen queries are addressed promptly, regardless of the time of day. The chat-led interactions have enhanced the end-user experience, providing a more interactive and engaging mode of customer service. The platform's consistent quality of answers has also ensured that citizens receive accurate and reliable information. Furthermore, the unlimited support capacity of the platform has reduced the need for extensive employee training, allowing the municipality to allocate its resources more effectively.

Impact #1

The implementation of the Kommune-Kiri platform has significantly improved the operational efficiency of Roskilde Kommune's citizen service team. The platform's 24/7 availability ensures that citizen queries are addressed promptly, regardless of the time of day. The chat-led interactions have enhanced the end-user experience, providing a more interactive and engaging mode of customer service. The platform's consistent quality of answers has also ensured that citizens receive accurate and reliable information. Furthermore, the unlimited support capacity of the platform has reduced the need for extensive employee training, allowing the municipality to allocate its resources more effectively.

Benefit #1	24/7 availability of automated customer service
Benefit #2	Over 1,600 ready-to-go topics and answers
Benefit #3	More than 130,000 citizens served across eight municipalities

Benefit #1

24/7 availability of automated customer service

Benefit #2

Over 1,600 ready-to-go topics and answers

Benefit #3

More than 130,000 citizens served across eight municipalities

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Overview

Roskilde Kommune Enhances Citizen Services with Conversational AI

Operational Impact

Quantitative Benefit