RingCentral
Case Studies
Rokstar Events Enhances Efficiency with RingCentral API Integration
Overview
Rokstar Events Enhances Efficiency with RingCentral API IntegrationRingCentral |
Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Event-Driven Application | |
Cement Telecommunications | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The integration of RingCentral API with Rokstar's business systems has significantly improved the company's operational efficiency. The cloud phone system has streamlined the process of distributing incoming calls and leads among event managers, enhancing the company's response time. The ability to assign temporary phone numbers to contractors has facilitated easy communication, improving the coordination of events. The API integration with the custom-built customer management system has enabled efficient tracking of missed calls, voicemails, and customer contacts. This has allowed Padula to be better informed before returning a call, enhancing customer service. The solution has also enabled Padula to manage his business on the go, contributing to the overall efficiency of the company. | |