Dynatrace
Case Studies
Riyad Bank's Digital Transformation with Dynatrace for Enhanced Customer Experience
Overview
Riyad Bank's Digital Transformation with Dynatrace for Enhanced Customer ExperienceDynatrace |
Infrastructure as a Service (IaaS) - Private Cloud Sensors - Temperature Sensors | |
Cement Finance & Insurance | |
Maintenance Quality Assurance | |
Behavior & Emotion Tracking Traffic Monitoring | |
Cloud Planning, Design & Implementation Services Testing & Certification | |
Operational Impact
The implementation of Dynatrace has led to several operational benefits for Riyad Bank. The AI capabilities of Dynatrace provide instant notifications to the relevant teams if there is a problem with one of the services, enabling quick resolution before customers are impacted. The bank's testing team, applications team, and infrastructure team all share the same single source of truth provided by Dynatrace, improving collaboration and enabling them to deliver greater business value. Dynatrace also helps Riyad Bank ensure new digital banking services work as expected when they go live in production, as it can monitor their performance in testing environments before deployment. The bank can also conduct stress testing to ensure applications will continue to perform under different patterns of traffic and identify where optimization may be required to maintain seamless experiences. | |