Infobip
Case Studies
Ringo Lock: Enhancing Smart Door Connectivity and Reducing Customer Complaints with Infobip
Overview
Ringo Lock: Enhancing Smart Door Connectivity and Reducing Customer Complaints with InfobipInfobip |
Analytics & Modeling - Real Time Analytics Networks & Connectivity - Cellular | |
Buildings Telecommunications | |
Real-Time Location System (RTLS) Track & Trace of Assets | |
Operational Impact
The collaboration with Infobip resulted in a significant enhancement of Ringo Lock's operations. The IoT centralized connectivity management solution provided by Infobip not only reduced the reliance on Wi-Fi but also ensured quick response to potential failures. This led to a significant reduction in customer complaints by 50%. The real-time analytics provided by the platform allowed for immediate troubleshooting, ensuring customers were alerted when there were connectivity issues. They could reset the device, allowing their guests to enter the property without any interruptions. Additionally, joining the Infobip Startup Tribe program allowed Ringo Lock to expand their business further, with benefits such as free support services and testing credits. The smart doors powered by Infobip created a truly digitized customer journey. | |
Quantitative Benefit
50% decrease in customer complaints | |
Increased customer retention and acquisition | |
Real-time analytics for immediate troubleshooting | |