RingCentral
Case Studies
RingCentral's Global Communications Solution for Auction Technology Group
Overview
RingCentral's Global Communications Solution for Auction Technology GroupRingCentral |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries | |
Equipment & Machinery Telecommunications | |
Sales & Marketing | |
Machine to Machine Payments Personnel Tracking & Monitoring | |
System Integration | |
Operational Impact
The implementation of RingCentral's solution has significantly improved ATG's operations. The new system has simplified phone administration for staff, based on permission levels, and made the system accessible from home desktops and mobile devices. The previously time-consuming and frustrating task of collating and printing the current staff phone numbers, which often contained errors, has been replaced by the up-to-date and accurate RingCentral dial-by-name directory. This has improved workflows and saved time. Furthermore, the company has been able to run a 24/7 global business with an emphasis on serving the customer, thanks to RingCentral’s same 24/7 customer service philosophy. The migration to RingCentral has been hailed as the best move the company has made. | |
Quantitative Benefit
Consolidation of international communications for better terms and rates | |
Scalable solution to accommodate growth | |
Advanced business functionality with one-stop shop for telephony, conferencing, messaging, etc. | |