RingCentral
Case Studies
RingCentral Enhances Communication and Reduces System Administration for CBCC
Overview
RingCentral Enhances Communication and Reduces System Administration for CBCCRingCentral |
Networks & Connectivity - 5G | |
Education Telecommunications | |
Edge Computing & Edge Intelligence | |
System Integration | |
Operational Impact
The implementation of RingCentral Office has significantly improved the communication process at CBCC. The new system has not only enhanced the center's ability to provide care and information to patients but also improved the efficiency of call handling. The auto attendant feature has reduced the need for every call to be answered by a live operator, allowing the center to manage call volumes more effectively. The system has also supported the center's growth, making it easy to set up users in new spaces during expansion. The ease of managing the system has reduced the time and resources previously spent on running wires and installing new ports for new users or locations. | |
Quantitative Benefit
Elimination of the need for two T1 lines and two on-premise PBXs, reducing infrastructure costs | |
Improved call handling efficiency with the system's auto attendant feature | |
Ease of setting up new users, saving time and resources during expansion | |