Case Studies Rhenium Alloys Makes the Switch to Velosio and Finally Experiences Partner Satisfaction

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	Rhenium Alloys Makes the Switch to Velosio and Finally Experiences Partner Satisfaction

Rhenium Alloys Makes the Switch to Velosio and Finally Experiences Partner Satisfaction

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions	Business Operation Warehouse & Inventory Management
Use Cases	Inventory Management Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	In mid-2011, Rhenium Alloys began growing impatient with their software partner's lack of responsiveness. While they were content with the quality of service they received when they managed to get it, it was hit or miss whether they could get ahold of their partner. This inconsistency led to concerns that the product, Microsoft Dynamics GP, wasn't being used to its full potential. The company felt that the lack of responsiveness was reflective of the people, the culture, and the habits of the users. This situation prompted them to seek a more reliable and responsive software partner. Read More
About Customer	Rhenium Alloys, Inc. is a leading manufacturer of refractory metals and high-temperature products, located near Cleveland, Ohio. The company brings technology and engineering together to provide innovative solutions to customers in a wide range of industrial, government, and high-tech applications. Committed to continuous improvement in product quality, Rhenium operates an extensive research program to identify innovations and technologies in metals and alloys. The company has been using Microsoft Dynamics GP since 2007 for accounting and inventory management, and they have integrated a paperless system with Dynamics to enhance their operations. Read More
Solution	After running some internal testing, Rhenium Alloys decided to make the switch to Velosio as their trusted software partner. Velosio provides a dedicated Account Manager to serve as a primary point of contact for every client, regardless of size or number of users. To ensure they would see an improved response time, Rhenium conducted a test by contacting both Velosio and their existing software partner for the next three technical issues they faced. Velosio's outstanding response time and ability to solve issues quickly impressed Rhenium Alloys. In May 2012, Rhenium Alloys officially became a client of Velosio. The company now utilizes their accounting software to its fullest ability and experiences ongoing satisfaction and confidence with Velosio. The dedicated support from Velosio has made Rhenium Alloys more comfortable and confident in their day-to-day operations with Microsoft Dynamics GP. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Functions

Business Operation

Warehouse & Inventory Management

Use Cases

Inventory Management

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

In mid-2011, Rhenium Alloys began growing impatient with their software partner's lack of responsiveness. While they were content with the quality of service they received when they managed to get it, it was hit or miss whether they could get ahold of their partner. This inconsistency led to concerns that the product, Microsoft Dynamics GP, wasn't being used to its full potential. The company felt that the lack of responsiveness was reflective of the people, the culture, and the habits of the users. This situation prompted them to seek a more reliable and responsive software partner.

About Customer

Rhenium Alloys, Inc. is a leading manufacturer of refractory metals and high-temperature products, located near Cleveland, Ohio. The company brings technology and engineering together to provide innovative solutions to customers in a wide range of industrial, government, and high-tech applications. Committed to continuous improvement in product quality, Rhenium operates an extensive research program to identify innovations and technologies in metals and alloys. The company has been using Microsoft Dynamics GP since 2007 for accounting and inventory management, and they have integrated a paperless system with Dynamics to enhance their operations.

Solution

After running some internal testing, Rhenium Alloys decided to make the switch to Velosio as their trusted software partner. Velosio provides a dedicated Account Manager to serve as a primary point of contact for every client, regardless of size or number of users. To ensure they would see an improved response time, Rhenium conducted a test by contacting both Velosio and their existing software partner for the next three technical issues they faced. Velosio's outstanding response time and ability to solve issues quickly impressed Rhenium Alloys. In May 2012, Rhenium Alloys officially became a client of Velosio. The company now utilizes their accounting software to its fullest ability and experiences ongoing satisfaction and confidence with Velosio. The dedicated support from Velosio has made Rhenium Alloys more comfortable and confident in their day-to-day operations with Microsoft Dynamics GP.

Impact #1	Rhenium Alloys now utilizes their accounting software, Microsoft Dynamics GP, to its fullest potential.
Impact #2	The company experiences ongoing satisfaction and confidence with Velosio as their software partner.
Impact #3	Velosio provides a dedicated Account Manager, ensuring a primary point of contact for every client.

Impact #1

Rhenium Alloys now utilizes their accounting software, Microsoft Dynamics GP, to its fullest potential.

Impact #2

The company experiences ongoing satisfaction and confidence with Velosio as their software partner.

Impact #3

Velosio provides a dedicated Account Manager, ensuring a primary point of contact for every client.

Benefit #1	Rhenium Alloys conducted a test with three technical issues and Velosio responded quicker in all three cases.

Benefit #1

Rhenium Alloys conducted a test with three technical issues and Velosio responded quicker in all three cases.

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Overview

Rhenium Alloys Makes the Switch to Velosio and Finally Experiences Partner Satisfaction

Operational Impact

Quantitative Benefit