Twilio
Case Studies
Revolutionizing Real Estate: Realtor.com and Twilio's Innovative Collaboration
Overview
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Revolutionizing Real Estate: Realtor.com and Twilio's Innovative CollaborationTwilio |
Platform as a Service (PaaS) - Application Development Platforms Sensors - Camera / Video Systems | |
Equipment & Machinery Telecommunications | |
Procurement Sales & Marketing | |
Building Automation & Control Speech Recognition | |
Operational Impact
The collaboration between Realtor.com and Twilio has resulted in a more efficient and user-friendly home buying process. Agents now have a dashboard of insights that pulls data from their various interactions, providing a complete picture of their ongoing relationship with a prospective homebuyer. They can see a history of their conversation, initiate outreach, or connect prospects with other resources and tools as needed, all in one holistic system. This has enhanced the relationship-building process, enabling agents to provide better service to their clients. Furthermore, the company is exploring new channels and capabilities, including using Twilio Autopilot and Programmable Chat for answering routine inquiries, and connecting agents and consumers via video using Twilio Programmable Video. This continuous innovation is helping Realtor.com maintain its position as a trusted resource for all-things homebuying and selling. | |
Quantitative Benefit
315,000 messages sent by agents in one month | |
15,000 agents using VoIP | |
76,000 agent voice calls supported in one month | |