Vonage
Case Studies
Revolutionizing Quintessentially’s Exclusive Lifestyle Management and Concierge Service with Vonage
Overview
Revolutionizing Quintessentially’s Exclusive Lifestyle Management and Concierge Service with VonageVonage |
Networks & Connectivity - Gateways Sensors - Level Sensors | |
Buildings Education | |
Product Research & Development Sales & Marketing | |
Inventory Management Tamper Detection | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The implementation of Vonage's solution revolutionized Quintessentially's customer service. The company was able to deliver a highly personalized service to its clients, with calls being immediately answered by friendly personnel who were provided with valuable extra information about the caller. The system also facilitated the routing of calls based on location, allowing Quintessentially to answer calls in the local language. The click-to-dial service enabled advisors to make outbound calls directly through Salesforce, enhancing efficiency. Furthermore, Vonage's solution ensured business continuity and disaster recovery, allowing Quintessentially to be available for their customers at all times. The security of customer data was also ensured with Vonage's ISO27001 and PCI compliance. | |
Quantitative Benefit
Vonage's solution provided real-time visibility of call queues, abandonment levels, and handling times across over 40 offices worldwide. | |
The reporting tool provided regular updates on service levels to members and corporate partners. | |
Vonage's solution enabled fast and easy retrieval of calls for coaching and development of Lifestyle Managers. | |