Twilio
Case Studies
Revolutionizing Patient Telehealth Experience: A Case Study on OhMD
Overview
![]() |
Revolutionizing Patient Telehealth Experience: A Case Study on OhMDTwilio |
Platform as a Service (PaaS) - Application Development Platforms Sensors - Camera / Video Systems | |
Cement Healthcare & Hospitals | |
Logistics & Transportation Sales & Marketing | |
Onsite Human Safety Management Remote Patient Monitoring | |
Operational Impact
OhMD's solution has not only improved the efficiency of healthcare practices but also enhanced the patient experience. The platform has made it easier for patients to communicate with their healthcare providers, reducing the time spent on hold or trying to navigate complex technology. The use of SMS as the initial point of contact has made communication more accessible and convenient for patients. The integration of video into text conversations has also provided a safe and easy way for patients and providers to interact during the pandemic. Furthermore, the platform has been instrumental in helping with vaccine distribution efforts, integrating the OhMD telehealth platform into unique vaccination processes to support vaccine scheduling. Overall, OhMD's solution has put the human element of healthcare first, revolutionizing the patient telehealth experience. | |
Quantitative Benefit
200K increase in messages MoM in 1 month | |
Built video channel on platform in 2 weeks | |
One client saved about two hours of time each day that they otherwise would have used for patient phone calls | |