Twilio
Case Studies
Revolutionizing Patient Communication in Healthcare: A Case Study on WELL Health
Overview
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Revolutionizing Patient Communication in Healthcare: A Case Study on WELL HealthTwilio |
Networks & Connectivity - 5G Platform as a Service (PaaS) - Application Development Platforms | |
Healthcare & Hospitals Life Sciences | |
Logistics & Transportation Sales & Marketing | |
Chatbots Mass Customization | |
System Integration | |
Operational Impact
WELL Health's solution has significantly improved the patient communication experience, eliminating the friction that often keeps patients from good clinical outcomes and better relationships with their providers. The platform allows for seamless patient communication, inclusive of both automated and staff communication. Each interaction with the patient is unique, requiring a combination of real-time data integration, customized message content and timing specific to each individual patient, and intelligent automated interactions, all purpose-built to support healthcare use cases. During the COVID-19 pandemic, WELL Health's digital agility helped healthcare providers communicate with patients about everyday care, as well as provide communications around COVID-19 vaccine distribution. The company's future plans include expanding within the United States and internationally, with a vision of making their customers — hospitals and healthcare systems— the best companies in the nation, or even the world, for customer service. | |
Quantitative Benefit
200K+ providers on WELL Health's platform | |
1.1B messages sent to 37 million patients annually | |
100+ use cases supported | |