Scribehow Case Studies Revolutionizing IT Training and Documentation in Education: A Case Study on D300 School District

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	Revolutionizing IT Training and Documentation in Education: A Case Study on D300 School District Scribehow

Revolutionizing IT Training and Documentation in Education: A Case Study on D300 School District

Scribehow

Technology Category	Automation & Control - Human Machine Interface (HMI)
Applicable Industries	Cities & Municipalities Education
Use Cases	Time Sensitive Networking Virtual Training
Services	Training
Challenge	D300, a public school district in Illinois, faced a significant challenge in training its 3,000 faculty members on various technologies and tools. The district, which spans 27 schools and serves 20,000 students, had a dedicated IT department responsible for this task. However, the process of building training and process materials was arduous and time-consuming. The IT team had to manually create how-to guides, take screenshots, and record video screen shares using tools like Camtasia and WeVideo. This process was not only labor-intensive but also inefficient, with each guide taking up to 30 minutes to create and sometimes even 1 or 2 hours for additional review. Furthermore, the ever-changing nature of their software meant that much of the effort invested in creating these guides became obsolete when the user interface or processes changed. Read More
About Customer	D300 is a public school district located in the Chicago area. It comprises 27 schools and serves 20,000 students from pre-K to 12th grade. The district has a dedicated IT department responsible for helping 3,000 faculty members access and use various technologies and tools. The IT department consists of three core teams: Student Information Specialists, who train end users to enter required information into the student information system; Help Desk Specialists, who provide service and support for technologies used by staff and students; and Digital Learning Coaches, who assist teachers in integrating technology into instructional programs. Read More
Solution	The D300 IT team turned to Scribe, a revolutionary solution that transformed their workflow. Scribe allowed the team to create comprehensive how-to guides in a fraction of the time it previously took. The time investment was significantly reduced to just 10 minutes per guide. Scribe also enabled the team to customize their guides based on unique faculty needs, emphasizing district-specific processes and procedures. Moreover, Scribe’s analytical data allowed the D300 team to monitor the success of each guide and implement needed updates or changes based on user feedback. When it came to keeping documentation up to date, Scribe enabled the team to effortlessly maintain current documentation. They could promptly re-capture the first step of every Scribe in just a few seconds, ensuring all documentation remained relevant and accurate. Lastly, Scribe's 'Guide Me' feature made it easy for faculty members to follow along with the process without having to switch tabs. Read More Log in to view content
Contents

Technology Category

Automation & Control - Human Machine Interface (HMI)

Applicable Industries

Cities & Municipalities

Education

Use Cases

Time Sensitive Networking

Virtual Training

Services

Training

Challenge

D300, a public school district in Illinois, faced a significant challenge in training its 3,000 faculty members on various technologies and tools. The district, which spans 27 schools and serves 20,000 students, had a dedicated IT department responsible for this task. However, the process of building training and process materials was arduous and time-consuming. The IT team had to manually create how-to guides, take screenshots, and record video screen shares using tools like Camtasia and WeVideo. This process was not only labor-intensive but also inefficient, with each guide taking up to 30 minutes to create and sometimes even 1 or 2 hours for additional review. Furthermore, the ever-changing nature of their software meant that much of the effort invested in creating these guides became obsolete when the user interface or processes changed.

About Customer

D300 is a public school district located in the Chicago area. It comprises 27 schools and serves 20,000 students from pre-K to 12th grade. The district has a dedicated IT department responsible for helping 3,000 faculty members access and use various technologies and tools. The IT department consists of three core teams: Student Information Specialists, who train end users to enter required information into the student information system; Help Desk Specialists, who provide service and support for technologies used by staff and students; and Digital Learning Coaches, who assist teachers in integrating technology into instructional programs.

Solution

The D300 IT team turned to Scribe, a revolutionary solution that transformed their workflow. Scribe allowed the team to create comprehensive how-to guides in a fraction of the time it previously took. The time investment was significantly reduced to just 10 minutes per guide. Scribe also enabled the team to customize their guides based on unique faculty needs, emphasizing district-specific processes and procedures. Moreover, Scribe’s analytical data allowed the D300 team to monitor the success of each guide and implement needed updates or changes based on user feedback. When it came to keeping documentation up to date, Scribe enabled the team to effortlessly maintain current documentation. They could promptly re-capture the first step of every Scribe in just a few seconds, ensuring all documentation remained relevant and accurate. Lastly, Scribe's 'Guide Me' feature made it easy for faculty members to follow along with the process without having to switch tabs.

Impact #1	The implementation of Scribe has significantly improved the operational efficiency of the D300 IT team. The team is now able to better support the district faculty in enabling everyone to correctly follow processes. The 'Guide Me' feature has made it easier for faculty members to learn and follow the guides without having to switch tabs, enhancing user experience. The ability to customize guides based on unique faculty needs has also ensured that the guides are more relevant and useful. Furthermore, the analytical data provided by Scribe has given the team valuable insights into the success of each guide, enabling them to make necessary updates or changes based on user feedback. Overall, Scribe has empowered the D300 team to provide better support in less time.

Impact #1

The implementation of Scribe has significantly improved the operational efficiency of the D300 IT team. The team is now able to better support the district faculty in enabling everyone to correctly follow processes. The 'Guide Me' feature has made it easier for faculty members to learn and follow the guides without having to switch tabs, enhancing user experience. The ability to customize guides based on unique faculty needs has also ensured that the guides are more relevant and useful. Furthermore, the analytical data provided by Scribe has given the team valuable insights into the success of each guide, enabling them to make necessary updates or changes based on user feedback. Overall, Scribe has empowered the D300 team to provide better support in less time.

Benefit #1	Reduced the time to create how-to guides from 30 minutes to just 10 minutes, a 70% reduction in time.
Benefit #2	Created 425 Scribes that have been viewed 4,100 times.
Benefit #3	Able to promptly re-capture the first step of every Scribe in just a few seconds, ensuring all documentation remains current.

Benefit #1

Reduced the time to create how-to guides from 30 minutes to just 10 minutes, a 70% reduction in time.

Benefit #2

Created 425 Scribes that have been viewed 4,100 times.

Benefit #3

Able to promptly re-capture the first step of every Scribe in just a few seconds, ensuring all documentation remains current.

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Overview

Revolutionizing IT Training and Documentation in Education: A Case Study on D300 School District

Operational Impact

Quantitative Benefit