Twilio
Case Studies
Revolutionizing Hotel Experience: Blue Pin's IoT Solution for Faster Check-in and Check-out
Overview
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Revolutionizing Hotel Experience: Blue Pin's IoT Solution for Faster Check-in and Check-outTwilio |
Networks & Connectivity - NFC | |
Retail | |
Retail Store Automation Time Sensitive Networking | |
System Integration | |
Operational Impact
The implementation of Blue Pin's solution has significantly improved the hotel's operational efficiency and customer experience. The reduced check-in time has not only saved guests' time but also addressed the staffing shortage issue at the hotel. The introduction of WhatsApp as a communication channel has made interactions between the hotel and guests more effective and personalized. The hotel can now send timely and relevant messages about accommodations, upsells, cross-sells, promotions, and special offers. The solution has also made it possible for the hotel to go paperless, contributing to environmental sustainability. Blue Pin's solution has proven to be a game-changer in the hospitality industry, and the company plans to expand its services to other sectors. | |
Quantitative Benefit
Reduced check-in time by 50%, from 10 minutes to 5 minutes | |
40% of guests at the five-star hotel in Hong Kong use the self-service platform for check-in and check-out | |
The hotel sends an estimated 6,000 personalized WhatsApp messages per month | |