RingCentral Case Studies Revolutionizing Event Management with RingCentral's VoIP Solutions

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	Revolutionizing Event Management with RingCentral's VoIP Solutions RingCentral

Revolutionizing Event Management with RingCentral's VoIP Solutions

RingCentral

Technology Category	Application Infrastructure & Middleware - Event-Driven Application
Use Cases	Inventory Management Smart Campus
Services	System Integration
Challenge	Michael Carr, co-founder of VolunteerHub, a system that offers a range of features from automated event registration to volunteer workforce management, faced significant challenges in managing incoming calls. The toll-free service he initially set up for handling calls was not efficient, with callers frequently encountering a 'All circuits are busy' message. This inefficiency led to the loss of approximately 20% of potential customers. In an attempt to resolve this, Michael tried a Voice-Over-IP (VoIP) service. However, this too proved problematic due to configuration issues and poor customer support. The VoIP telephone he purchased was permanently locked into the old system and couldn't be reconfigured, leading to further waste of resources. Read More
About Customer	Michael Carr is the co-founder of VolunteerHub, a system that started as a campus chapter of Habitat for Humanity in 1996 at the University of Michigan. The system was initially designed to manage the influx of students who wanted to volunteer. It was automated to handle volunteer sign-ups and soon gained popularity among other Habitat for Humanity chapters in the area. The system was commercialized in 2002 under the name VolunteerHub and now offers a range of features from automated event registration to volunteer workforce management. Michael is a proactive entrepreneur who is always on the lookout for efficient solutions to improve his business operations. Read More
Solution	Michael found a solution in RingCentral's Professional service bundled with their DigitalLine VoIP service. The SoftPhone software provided by RingCentral proved to be particularly beneficial. It allowed his employees to work remotely without being tied to a specific location. The software worked on the principle that wherever the employee's laptop was, that's where their phone was. This provided a great deal of flexibility and convenience. Additionally, Michael discovered that RingCentral's VoIP service included conference calling ability. This feature saved him the trouble and cost of signing up with another company for conference call services. The cost-effectiveness and comprehensive features of RingCentral's service provided a robust solution to the challenges Michael was facing. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Use Cases

Inventory Management

Smart Campus

Services

System Integration

Challenge

Michael Carr, co-founder of VolunteerHub, a system that offers a range of features from automated event registration to volunteer workforce management, faced significant challenges in managing incoming calls. The toll-free service he initially set up for handling calls was not efficient, with callers frequently encountering a 'All circuits are busy' message. This inefficiency led to the loss of approximately 20% of potential customers. In an attempt to resolve this, Michael tried a Voice-Over-IP (VoIP) service. However, this too proved problematic due to configuration issues and poor customer support. The VoIP telephone he purchased was permanently locked into the old system and couldn't be reconfigured, leading to further waste of resources.

About Customer

Michael Carr is the co-founder of VolunteerHub, a system that started as a campus chapter of Habitat for Humanity in 1996 at the University of Michigan. The system was initially designed to manage the influx of students who wanted to volunteer. It was automated to handle volunteer sign-ups and soon gained popularity among other Habitat for Humanity chapters in the area. The system was commercialized in 2002 under the name VolunteerHub and now offers a range of features from automated event registration to volunteer workforce management. Michael is a proactive entrepreneur who is always on the lookout for efficient solutions to improve his business operations.

Solution

Michael found a solution in RingCentral's Professional service bundled with their DigitalLine VoIP service. The SoftPhone software provided by RingCentral proved to be particularly beneficial. It allowed his employees to work remotely without being tied to a specific location. The software worked on the principle that wherever the employee's laptop was, that's where their phone was. This provided a great deal of flexibility and convenience. Additionally, Michael discovered that RingCentral's VoIP service included conference calling ability. This feature saved him the trouble and cost of signing up with another company for conference call services. The cost-effectiveness and comprehensive features of RingCentral's service provided a robust solution to the challenges Michael was facing.

Impact #1	The implementation of RingCentral's Professional service and DigitalLine VoIP service significantly improved the operational efficiency of VolunteerHub. The SoftPhone software allowed for greater flexibility in work locations, enhancing employee satisfaction and productivity. The inclusion of conference calling ability in the VoIP service streamlined communication processes, eliminating the need to engage with multiple service providers. This not only saved costs but also simplified management tasks. The overall professional image of the company was enhanced, and the online control provided by the system improved the ease of operations.

Impact #1

The implementation of RingCentral's Professional service and DigitalLine VoIP service significantly improved the operational efficiency of VolunteerHub. The SoftPhone software allowed for greater flexibility in work locations, enhancing employee satisfaction and productivity. The inclusion of conference calling ability in the VoIP service streamlined communication processes, eliminating the need to engage with multiple service providers. This not only saved costs but also simplified management tasks. The overall professional image of the company was enhanced, and the online control provided by the system improved the ease of operations.

Benefit #1	Reduced missed calls by approximately 20%, increasing potential customer engagement
Benefit #2	Cost savings from bundled services, with the cost of a single conference call being more than a month of RingCentral service
Benefit #3	Additional cost savings from avoiding the need to sign up with another company for conference call services

Benefit #1

Reduced missed calls by approximately 20%, increasing potential customer engagement

Benefit #2

Cost savings from bundled services, with the cost of a single conference call being more than a month of RingCentral service

Benefit #3

Additional cost savings from avoiding the need to sign up with another company for conference call services

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Overview

Revolutionizing Event Management with RingCentral's VoIP Solutions

Operational Impact

Quantitative Benefit