Ada
Case Studies
Revolutionizing Customer Support in Cryptocurrency with AI: A Case Study on LiteBit.eu
Overview
Revolutionizing Customer Support in Cryptocurrency with AI: A Case Study on LiteBit.euAda |
Application Infrastructure & Middleware - Blockchain Platform as a Service (PaaS) - Application Development Platforms | |
Consumer Goods Education | |
Real-Time Location System (RTLS) Time Sensitive Networking | |
Operational Impact
The implementation of the Ada chatbot significantly improved LiteBit.eu’s customer support operations. The chatbot’s ability to provide 24/7 support meant that customers could receive accurate and helpful responses at any time, eliminating the traditional wait times associated with speaking to an agent. The chatbot also provided real-time education by pulling instant performance metrics specific to individual currencies, turning time-consuming conversations with live agents into instant moments of education. Furthermore, the chatbot was able to proactively engage customers with unique messaging based on their search behavior, providing support even before customers asked for it. The chatbot’s multilingual feature also allowed LiteBit.eu to engage customers in their native language, further enhancing the customer experience. Lastly, by solving more than 80% of all customer inquiries, the chatbot freed agents’ time to focus on more complex, higher-value conversations that required a human touch. | |
Quantitative Benefit
Automated 60% of existing complicated FAQs, promoting greater self-service adoption. | |
Provided 24/7 multilingual customer support, eliminating traditional wait times. | |
Solved more than 80% of all customer inquiries with instant responses, freeing agents’ time for more complex, higher-value conversations. | |