N-iX Case Studies Revamping User Experience for Book2Meet's Hospitality Solution

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	Revamping User Experience for Book2Meet's Hospitality Solution N-iX

Revamping User Experience for Book2Meet's Hospitality Solution

N-iX

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Buildings Marine & Shipping
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Clinical Image Analysis Movement Prediction
Services	Testing & Certification
Challenge	Book2Meet, the largest online booking platform for meeting spaces across Europe, approached N-iX with the goal of creating an easy-to-use platform for reserving meeting venues. The challenge was to design an intuitive application that simplified the booking process, shortened the user flow, and incorporated all search filters within a single widget, all while adhering to the platform's style guide and preserving its image. The UX/UI team faced the task of placing numerous filters on the page without overloading the design and ensuring that setting search criteria wouldn't be time-consuming. The initial user journey included numerous options spread across three pages, which was cumbersome and time-consuming for users. Read More
About Customer	Book2Meet is the largest online booking platform for meeting spaces across Europe. It offers a unique marketplace with a wide choice of meeting venues, ranging from small and convenient rooms in coworking spaces to midsize and large conference halls in Europe’s top business centers. The platform caters to a diverse range of customers, from individuals seeking small meeting spaces to large corporations needing sizable conference halls. Book2Meet's primary goal was to facilitate the process of reserving meeting spaces, making it quick, easy, and user-friendly. Read More
Solution	N-iX specialists adopted an agile approach and iterative design based on cyclic prototyping, testing, and in-depth analysis of customer needs. The platform was designed to enable search in the venues database, offering filters to specify venue details such as price, number of meeting participants, distance from the city center, room layouts, and additional features like Wi-Fi, a projector, a whiteboard, parking places, etc. The team managed to minimize the number of clicks to make the user flow shorter, allowing users to book a venue while staying on the same page. The headers and footers were changed to optimize the platform for search engines, and a solution was developed for finding the best matching results. The UI design was modernized with features like a hamburger button, a new logo, more rounded shapes, brighter images, and fresher colors. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings

Marine & Shipping

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Clinical Image Analysis

Movement Prediction

Services

Testing & Certification

Challenge

Book2Meet, the largest online booking platform for meeting spaces across Europe, approached N-iX with the goal of creating an easy-to-use platform for reserving meeting venues. The challenge was to design an intuitive application that simplified the booking process, shortened the user flow, and incorporated all search filters within a single widget, all while adhering to the platform's style guide and preserving its image. The UX/UI team faced the task of placing numerous filters on the page without overloading the design and ensuring that setting search criteria wouldn't be time-consuming. The initial user journey included numerous options spread across three pages, which was cumbersome and time-consuming for users.

About Customer

Book2Meet is the largest online booking platform for meeting spaces across Europe. It offers a unique marketplace with a wide choice of meeting venues, ranging from small and convenient rooms in coworking spaces to midsize and large conference halls in Europe’s top business centers. The platform caters to a diverse range of customers, from individuals seeking small meeting spaces to large corporations needing sizable conference halls. Book2Meet's primary goal was to facilitate the process of reserving meeting spaces, making it quick, easy, and user-friendly.

Solution

N-iX specialists adopted an agile approach and iterative design based on cyclic prototyping, testing, and in-depth analysis of customer needs. The platform was designed to enable search in the venues database, offering filters to specify venue details such as price, number of meeting participants, distance from the city center, room layouts, and additional features like Wi-Fi, a projector, a whiteboard, parking places, etc. The team managed to minimize the number of clicks to make the user flow shorter, allowing users to book a venue while staying on the same page. The headers and footers were changed to optimize the platform for search engines, and a solution was developed for finding the best matching results. The UI design was modernized with features like a hamburger button, a new logo, more rounded shapes, brighter images, and fresher colors.

Impact #1	The successful delivery of the revamped Book2Meet platform resulted in an easy-to-use, user-friendly application that helps users find and book meeting spaces. The responsive design enables booking via both desktop and mobile devices, providing a seamless user journey with a minimal number of steps. The platform now allows users to find and book a meeting room in a few clicks within one page, significantly improving the user experience. The modernized UI design, coupled with the improved user navigation, has enhanced the overall look and feel of the platform, making it more appealing to users. The partnership with N-iX has enabled Book2Meet to become the first pan-European booking solution on the B2C market.

Impact #1

The successful delivery of the revamped Book2Meet platform resulted in an easy-to-use, user-friendly application that helps users find and book meeting spaces. The responsive design enables booking via both desktop and mobile devices, providing a seamless user journey with a minimal number of steps. The platform now allows users to find and book a meeting room in a few clicks within one page, significantly improving the user experience. The modernized UI design, coupled with the improved user navigation, has enhanced the overall look and feel of the platform, making it more appealing to users. The partnership with N-iX has enabled Book2Meet to become the first pan-European booking solution on the B2C market.

Benefit #1	The platform was released in only 6 months
Benefit #2	The user journey was simplified from multiple pages to a single page
Benefit #3	The booking process was shortened to just a few clicks

Benefit #1

The platform was released in only 6 months

Benefit #2

The user journey was simplified from multiple pages to a single page

Benefit #3

The booking process was shortened to just a few clicks

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Overview

Revamping User Experience for Book2Meet's Hospitality Solution

Operational Impact

Quantitative Benefit