Acquia DAM
Case Studies
Revamping City of Burnaby's Website: A Citizen-Centric Approach
Overview
Revamping City of Burnaby's Website: A Citizen-Centric ApproachAcquia DAM |
Drones - Drone Flight & Navigation Software Drones - Flight & Control Systems | |
Cities & Municipalities Telecommunications | |
Product Research & Development Sales & Marketing | |
Smart City Operations Speech Recognition | |
Cloud Planning, Design & Implementation Services | |
Operational Impact
The new Burnaby.ca is a modern, visually stimulating, easy-to-navigate website with approachable and friendly content. With the smaller site, content updates are centralized to the digital marketing team, providing increased control over brand visual identity and voice. The site now makes it easier for users to complete tasks; featured homepage buttons include the six most common tasks, quickly guiding users through the process of accomplishing the task they want to perform. The new site includes a Services and Payments page; each tab breaks down the services by categories with links listed to perform tasks or find more information. Moving to Drupal 9 means the site is fully responsive, enhancing the end user experience and improving navigation and content readability. | |
Quantitative Benefit
The new website launched with 479 pages, down from over 1,500, providing users with a streamlined information architecture for ease of navigation. | |
30 activity schedule pages have been streamlined to a single filtered page, simplifying navigation and increasing cross-promotion opportunities. | |
Permits and applications have been streamlined from numerous pages across five departments into one filtered view page. | |