Retrospec Case Study

During the early days of COVID-19, with lockdowns, new work-from-home situations, and virtual school, demand for bikes had never been higher. For Retrospec, that meant orders increased rapidly, and its former pack and ship process just wasn’t going to cut it. Serving its network of almost 500 dealers as well as Amazon customers, Retrospec needed a streamlined and automated way to keep up with orders. The previous pack and ship process required multiple clicks and scans to process just one shipment, which translated into a lot of time and human resources to fulfill orders. Retrospec also wanted to be able to rely on an automated system to rate shop for shipping rather than a manual, people-intensive process. Most of their orders weren’t complex, in fact, 90% ship in their own containers, are pre-packed, and Retrospec already had the dimensions needed to rate shop, but when the orders would get to the pack table, they slowed down the entire process.

Retrospec is a company that aims to make everyone feel at home in the open air. Since selling its first bike in 2009, Retrospec has helped millions experience what the outdoors has to offer with expertly designed, durably crafted, accessibly priced gear. Their product range includes bikes, e-bikes, longboards, paddleboards, snowboarding equipment and more that inspire adventure and enable exploration. The company serves a network of almost 500 dealers as well as Amazon customers. During the COVID-19 pandemic, the company experienced a surge in demand for bikes due to lockdowns, new work-from-home situations, and virtual school.