Case Studies Retail Industry Case Study Client Server Access Request

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	Retail Industry Case Study Client Server Access Request

Retail Industry Case Study Client Server Access Request

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Retail
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	The Client Server Access Request process at Zale Corporation was highly inefficient, relying on manual paper forms that were time-consuming and prone to bottlenecks. Each of the 15,000 employees needed to fill out a paper form by hand for any new access or change in system permissions, leading to thousands of requests flooding the IT department annually. The paper forms were passed from group to group within the IT department, causing delays if someone was unavailable. This manual process resulted in long processing times, bottlenecks, and an inability to track the status of requests, creating an overflow of inquiries into the IT department without concrete answers. Read More
About Customer	Zale Corporation is a leading specialty retailer of diamonds and other jewelry products in North America, operating more than 2,050 retail locations throughout the United States, Canada, and Puerto Rico, as well as online. The corporation employs over 15,000 people worldwide and is a Fortune 1000 company with annual sales near $2 billion. Zale Corporation's Client Server Access Request is utilized by all employees to request access to systems, make changes in system permissions, gain access to internal servers, and resolve general systems issues. Prior to automation, the process was slow, paper-intensive, and prone to bottlenecks, making it a burden for all involved. Read More
Solution	Ultimus' process optimization transformed Zale Corporation's Client Server Access Request process by making request forms electronic and accessible to all 15,000 employees worldwide. Information now flows seamlessly to the appropriate IT personnel during each step of the process without any manual intervention. Bottlenecks are identified immediately, and work is re-routed as needed. Each request can be tracked in real-time through an IT status portal, allowing users to see where their request is in the process and who it is assigned to. The implementation of Ultimus' BPM Suite was smooth and efficient, with Zale Corporation seeing results almost immediately. The cumbersome manual process was completely automated and deployed in less than five months, allowing Zale to focus on their core business and provide their employees with the tools they need to perform their jobs efficiently and effectively every day. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Retail

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

The Client Server Access Request process at Zale Corporation was highly inefficient, relying on manual paper forms that were time-consuming and prone to bottlenecks. Each of the 15,000 employees needed to fill out a paper form by hand for any new access or change in system permissions, leading to thousands of requests flooding the IT department annually. The paper forms were passed from group to group within the IT department, causing delays if someone was unavailable. This manual process resulted in long processing times, bottlenecks, and an inability to track the status of requests, creating an overflow of inquiries into the IT department without concrete answers.

About Customer

Zale Corporation is a leading specialty retailer of diamonds and other jewelry products in North America, operating more than 2,050 retail locations throughout the United States, Canada, and Puerto Rico, as well as online. The corporation employs over 15,000 people worldwide and is a Fortune 1000 company with annual sales near $2 billion. Zale Corporation's Client Server Access Request is utilized by all employees to request access to systems, make changes in system permissions, gain access to internal servers, and resolve general systems issues. Prior to automation, the process was slow, paper-intensive, and prone to bottlenecks, making it a burden for all involved.

Solution

Ultimus' process optimization transformed Zale Corporation's Client Server Access Request process by making request forms electronic and accessible to all 15,000 employees worldwide. Information now flows seamlessly to the appropriate IT personnel during each step of the process without any manual intervention. Bottlenecks are identified immediately, and work is re-routed as needed. Each request can be tracked in real-time through an IT status portal, allowing users to see where their request is in the process and who it is assigned to. The implementation of Ultimus' BPM Suite was smooth and efficient, with Zale Corporation seeing results almost immediately. The cumbersome manual process was completely automated and deployed in less than five months, allowing Zale to focus on their core business and provide their employees with the tools they need to perform their jobs efficiently and effectively every day.

Impact #1	The elimination of paper forms provided a 'green' alternative, reducing the environmental impact.
Impact #2	Bottlenecks were identified and eliminated on the spot, ensuring a seamless flow of information.
Impact #3	The call volume and subsequent manual activity for the IT department dropped significantly.

Impact #1

The elimination of paper forms provided a 'green' alternative, reducing the environmental impact.

Impact #2

Bottlenecks were identified and eliminated on the spot, ensuring a seamless flow of information.

Impact #3

The call volume and subsequent manual activity for the IT department dropped significantly.

Benefit #1	Dramatic decrease in processing time.
Benefit #2	Reduced IT manual intervention.

Benefit #1

Dramatic decrease in processing time.

Benefit #2

Reduced IT manual intervention.

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Overview

Retail Industry Case Study Client Server Access Request

Operational Impact

Quantitative Benefit