Case Studies Restaurant Equippers More than Doubles Business with Help of Velosio and Microsoft Dynamics

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	Restaurant Equippers More than Doubles Business with Help of Velosio and Microsoft Dynamics

Restaurant Equippers More than Doubles Business with Help of Velosio and Microsoft Dynamics

Technology Category	Application Infrastructure & Middleware - Data Visualization Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Food & Beverage Retail
Applicable Functions	Business Operation Warehouse & Inventory Management
Use Cases	Inventory Management Predictive Replenishment Warehouse Automation
Services	Software Design & Engineering Services System Integration Training
Challenge	Restaurant Equippers needed to replace its outdated ERP solution and integrate a new solution with the existing warehouse management system. The old system was 15 years old and discontinued by the software developer, making it difficult to extract usable information. The company needed to ensure it was targeting the right customer base, carrying the optimal product mix, and minimizing total cost of ownership for customers. Expecting rapid growth, the chosen solution had to support significant company expansion. Read More
About Customer	Restaurant Equippers is one of the largest sellers of new and used restaurant equipment and supplies in the U.S. Since its formation in 1966, the company has enjoyed two market distinctions: offering lower prices due to its size and ability to purchase in volume, and ensuring prompt order fulfillment by stocking every item advertised in its catalog. The company distributes its catalog quarterly to approximately 750,000 food service professionals and maintains a massive warehouse distribution center at its Columbus, Ohio headquarters, spanning over 170,000 square feet. With two locations and 100 employees, Restaurant Equippers has established itself as a key player in the restaurant equipment supply industry. Read More
Solution	Restaurant Equippers evaluated several ERP systems and chose Microsoft Dynamics GP due to its out-of-the-box functionality and compatibility with their existing Microsoft SQL Server database. Velosio, a Microsoft Certified partner, was engaged to assist with the implementation and customizations. The first task was to develop integrations with the warehouse management system, allowing immediate information about item availability and enabling order completion during phone calls. Customizations also allowed order takers to offer alternative items if requested items were unavailable. Velosio provided a senior consultant to serve as project manager, ensuring a smooth transition with no business interruption. Training was conducted once customizations and integrations were in place, leading to a seamless implementation. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Visualization

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Food & Beverage

Retail

Applicable Functions

Business Operation

Warehouse & Inventory Management

Use Cases

Inventory Management

Predictive Replenishment

Warehouse Automation

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Restaurant Equippers needed to replace its outdated ERP solution and integrate a new solution with the existing warehouse management system. The old system was 15 years old and discontinued by the software developer, making it difficult to extract usable information. The company needed to ensure it was targeting the right customer base, carrying the optimal product mix, and minimizing total cost of ownership for customers. Expecting rapid growth, the chosen solution had to support significant company expansion.

About Customer

Restaurant Equippers is one of the largest sellers of new and used restaurant equipment and supplies in the U.S. Since its formation in 1966, the company has enjoyed two market distinctions: offering lower prices due to its size and ability to purchase in volume, and ensuring prompt order fulfillment by stocking every item advertised in its catalog. The company distributes its catalog quarterly to approximately 750,000 food service professionals and maintains a massive warehouse distribution center at its Columbus, Ohio headquarters, spanning over 170,000 square feet. With two locations and 100 employees, Restaurant Equippers has established itself as a key player in the restaurant equipment supply industry.

Solution

Restaurant Equippers evaluated several ERP systems and chose Microsoft Dynamics GP due to its out-of-the-box functionality and compatibility with their existing Microsoft SQL Server database. Velosio, a Microsoft Certified partner, was engaged to assist with the implementation and customizations. The first task was to develop integrations with the warehouse management system, allowing immediate information about item availability and enabling order completion during phone calls. Customizations also allowed order takers to offer alternative items if requested items were unavailable. Velosio provided a senior consultant to serve as project manager, ensuring a smooth transition with no business interruption. Training was conducted once customizations and integrations were in place, leading to a seamless implementation.

Impact #1	Support for business growth: The new ERP system supported the company's rapid growth and expansion.
Impact #2	Better decision support: The solution provided the desired analysis tools, including Crystal Reports, FRx Professional, and an integrated Web OLAP application.
Impact #3	Improved customer service: Customers immediately know if an item is available or if an alternative can be substituted. Credit card processing time was reduced from up to three minutes to one to two seconds.

Impact #1

Support for business growth: The new ERP system supported the company's rapid growth and expansion.

Impact #2

Better decision support: The solution provided the desired analysis tools, including Crystal Reports, FRx Professional, and an integrated Web OLAP application.

Impact #3

Improved customer service: Customers immediately know if an item is available or if an alternative can be substituted. Credit card processing time was reduced from up to three minutes to one to two seconds.

Benefit #1	Warehouse staff reduced from 70 to 37 workers.
Benefit #2	Fulfillment rate increased to 2.5 times the previous rate.

Benefit #1

Warehouse staff reduced from 70 to 37 workers.

Benefit #2

Fulfillment rate increased to 2.5 times the previous rate.

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Overview

Restaurant Equippers More than Doubles Business with Help of Velosio and Microsoft Dynamics

Operational Impact

Quantitative Benefit