NETSCOUT Case Studies Resolving Industrial IoT Manufacturing Delays With NETSCOUT

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	Resolving Industrial IoT Manufacturing Delays With NETSCOUT NETSCOUT

Resolving Industrial IoT Manufacturing Delays With NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Manufacturing Execution Systems (MES) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Discrete Manufacturing Maintenance
Use Cases	Manufacturing System Automation Predictive Maintenance
Services	System Integration Testing & Certification
Challenge	The company had deployed a vendor’s productivity and process control solution that offered Human-Machine Interface (HMI) technology to connect plant floor operators to production-level manufacturing systems. In addition, this vendor technology offered Supervisory Control And Data Acquisition (SCADA) support to manufacturing operations. In supporting this solution, the manufacturer used hundreds of programmable logic controllers (PLCs) across plant floors to support their factory automation efforts. However, one performance issue that impacted the vendor productivity and process control solution proved difficult to resolve. In responding to related plant floor operators’ support requests, IT Operators saw performance latency in the productivity and process control technology was responsible for manufacturing delays, but they were unable to identify root cause despite their best efforts to do so. Read More
About Customer	This global manufacturer navigated pandemic-related business challenges by expanding their e-commerce channels to supplement traditional distribution to brick-and-mortar retailers. Their earlier investments in factory robotics helped sustain manufacturing operations during the company’s own remote workforce transition. During this timeframe, the company also improved data center operations by transitioning from an outsourced to insourced model, with information technology (IT) operations using NETSCOUT solutions to enhance service visibility and real-time performance analysis. Read More
Solution	The manufacturer’s IT team was again able to derive additional return from the NETSCOUT investment by using nGeniusONE Service Assurance real-time performance monitoring and smart data generated by deployed InfiniStreamNG (ISNG) appliances and vSTREAM virtual appliances to determine that latency in the PLC environment was causing issues earlier attributed to the productivity and process control solution. By employing nGeniusONE performance analytics that used smart data generated by ISNG and vSTREAM from network packet traffic traversing that manufacturing plant’s operations, NETSCOUT collaborated with Manufacturing Floor Technicians and the facility’s Plant Architect to show them a high number of PLC retransmissions as the root cause of this issue. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Manufacturing Execution Systems (MES)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Discrete Manufacturing

Maintenance

Use Cases

Manufacturing System Automation

Predictive Maintenance

Services

System Integration

Testing & Certification

Challenge

The company had deployed a vendor’s productivity and process control solution that offered Human-Machine Interface (HMI) technology to connect plant floor operators to production-level manufacturing systems. In addition, this vendor technology offered Supervisory Control And Data Acquisition (SCADA) support to manufacturing operations. In supporting this solution, the manufacturer used hundreds of programmable logic controllers (PLCs) across plant floors to support their factory automation efforts. However, one performance issue that impacted the vendor productivity and process control solution proved difficult to resolve. In responding to related plant floor operators’ support requests, IT Operators saw performance latency in the productivity and process control technology was responsible for manufacturing delays, but they were unable to identify root cause despite their best efforts to do so.

About Customer

This global manufacturer navigated pandemic-related business challenges by expanding their e-commerce channels to supplement traditional distribution to brick-and-mortar retailers. Their earlier investments in factory robotics helped sustain manufacturing operations during the company’s own remote workforce transition. During this timeframe, the company also improved data center operations by transitioning from an outsourced to insourced model, with information technology (IT) operations using NETSCOUT solutions to enhance service visibility and real-time performance analysis.

Solution

The manufacturer’s IT team was again able to derive additional return from the NETSCOUT investment by using nGeniusONE Service Assurance real-time performance monitoring and smart data generated by deployed InfiniStreamNG (ISNG) appliances and vSTREAM virtual appliances to determine that latency in the PLC environment was causing issues earlier attributed to the productivity and process control solution. By employing nGeniusONE performance analytics that used smart data generated by ISNG and vSTREAM from network packet traffic traversing that manufacturing plant’s operations, NETSCOUT collaborated with Manufacturing Floor Technicians and the facility’s Plant Architect to show them a high number of PLC retransmissions as the root cause of this issue.

Impact #1	Resolved difficult-to-troubleshoot PLC reset issues
Impact #2	Returned manufacturing plant operations to reliable levels
Impact #3	Increased return on investment while simultaneously reducing mean-time-to-remediate cycles

Impact #1

Resolved difficult-to-troubleshoot PLC reset issues

Impact #2

Returned manufacturing plant operations to reliable levels

Impact #3

Increased return on investment while simultaneously reducing mean-time-to-remediate cycles

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Overview

Resolving Industrial IoT Manufacturing Delays With NETSCOUT

Operational Impact