HCL Technologies Case Studies Replenishment Management Solution for a Leading Office Automation Vendor

	Replenishment Management Solution for a Leading Office Automation Vendor HCL Technologies

Replenishment Management Solution for a Leading Office Automation Vendor

HCL Technologies

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Challenge	• Need for integration of distributors and resellers in the service delivery chain • Rising support cost and inadequate service levels • Need for centralized reporting of the consumables status for proactive actions Read More
About Customer	The client is an American multi-national office automation product & services organization. Read More
Customer Name	Undisclosed Read More
Solution	Challenges Resolved • Monitoring health and consumables at the device level • Supporting the launch of both software based services and managed services • Deployment and roll-out of solutions for varying customer needs and partner service programs across geographies How we did it • Creation of service delivery platform providing customer management, reseller management, and remote monitoring functionalities • Providing capabilities for customer life cycle management, onboarding, account management, payments, and settlement capabilities • Enabling reseller management through onboarding, revenue management, and service notification automation • Creation of a global alert and visualization system, along with data and notification collection Read More Log in to view content
Data Collected	Alarms For Automated Applications, Device Status, Payment, Product Lifecycle Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Challenge

• Need for integration of distributors and resellers in the service delivery chain • Rising support cost and inadequate service levels • Need for centralized reporting of the consumables status for proactive actions

About Customer

The client is an American multi-national office automation product & services organization.

Customer Name

Undisclosed

Solution

Challenges Resolved • Monitoring health and consumables at the device level • Supporting the launch of both software based services and managed services • Deployment and roll-out of solutions for varying customer needs and partner service programs across geographies How we did it • Creation of service delivery platform providing customer management, reseller management, and remote monitoring functionalities • Providing capabilities for customer life cycle management, onboarding, account management, payments, and settlement capabilities • Enabling reseller management through onboarding, revenue management, and service notification automation • Creation of a global alert and visualization system, along with data and notification collection

Data Collected

Alarms For Automated Applications, Device Status, Payment, Product Lifecycle

Impact #1	[Process Optimization - Remote Monitoring] Creation of service delivery platform providing customer management, reseller management, and remote monitoring functionalities
Impact #2	[Data Management - Data Visualization] Creation of a global alert and visualization system, along with data and notification collection

Impact #1

[Process Optimization - Remote Monitoring]
Creation of service delivery platform providing customer management, reseller management, and remote monitoring functionalities

Impact #2

[Data Management - Data Visualization]
Creation of a global alert and visualization system, along with data and notification collection

Benefit #1	Reduced time- to-market by 40%
Benefit #2	US$100M worth of cost savings achieved in the first 15 months of operation

Benefit #1

Reduced time- to-market by 40%

Benefit #2

US$100M worth of cost savings achieved in the first 15 months of operation

Download PDF Version

Overview

Replenishment Management Solution for a Leading Office Automation Vendor

Operational Impact

Quantitative Benefit