BeyondTrust
Case Studies
Remote Support That Helps Deliver An Exceptional Customer Experience
Overview
Remote Support That Helps Deliver An Exceptional Customer ExperienceBeyondTrust |
Application Infrastructure & Middleware - API Integration & Management | |
Healthcare & Hospitals | |
System Integration Training | |
Operational Impact
Bomgar has become an integral part of the service Carestream Dental provides its customers. | |
The solution has made it possible for the company to handle large call volumes effectively by giving representatives the ability to run multiple support sessions at once and easily escalate or collaboratively share sessions. | |
The company is utilizing Bomgar’s revolutionary Jump Technology to remotely access and control unattended systems. | |
Quantitative Benefit
Increased first call resolution rate by 12%. | |
Reduced cost-per-closed call by 20 cents, delivering yearly savings of $70–$80,000. | |
Increased the company’s Net Promoter Score by more than 10 percentage points. | |