Case Studies Remedy Creates a 5-Star Patient Experience with Olark

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	Remedy Creates a 5-Star Patient Experience with Olark

Remedy Creates a 5-Star Patient Experience with Olark

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Remote Patient Monitoring
Services	System Integration Training
Challenge	The healthcare industry is notoriously complex, slow, and expensive. Remedy wanted to make the patient booking process fast, easy, and transparent. They aimed to remove friction from the patient booking process and offer more options for patient communication. Remedy also wanted to keep up with patient preferences in today's constantly connected world. Read More
About Customer	Remedy is a virtual, on-demand healthcare provider based in Austin, Texas. Established in 2015, Remedy offers on-demand house calls, 24/7 video visits, walk-in clinics, and pop-up drive-through clinics for COVID-19 testing. Remedy aims to make healthcare accessible and convenient, allowing patients to book appointments online and see service prices in advance. The company values exceptional patient experience and inclusivity in patient communication. Read More
Solution	Remedy implemented Olark's live chat solution to enhance patient experience. Key features used include chat transcripts for continuous improvement, pre-chat forms to ensure compliance with HIPAA regulations, shortcuts for quick responses to complex questions, and co-browsing to assist patients in booking appointments. These features collectively made scheduling and inquiries fast and easy for patients. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Remote Patient Monitoring

Services

System Integration

Training

Challenge

The healthcare industry is notoriously complex, slow, and expensive. Remedy wanted to make the patient booking process fast, easy, and transparent. They aimed to remove friction from the patient booking process and offer more options for patient communication. Remedy also wanted to keep up with patient preferences in today's constantly connected world.

About Customer

Remedy is a virtual, on-demand healthcare provider based in Austin, Texas. Established in 2015, Remedy offers on-demand house calls, 24/7 video visits, walk-in clinics, and pop-up drive-through clinics for COVID-19 testing. Remedy aims to make healthcare accessible and convenient, allowing patients to book appointments online and see service prices in advance. The company values exceptional patient experience and inclusivity in patient communication.

Solution

Remedy implemented Olark's live chat solution to enhance patient experience. Key features used include chat transcripts for continuous improvement, pre-chat forms to ensure compliance with HIPAA regulations, shortcuts for quick responses to complex questions, and co-browsing to assist patients in booking appointments. These features collectively made scheduling and inquiries fast and easy for patients.

Impact #1	Remedy has made healthcare painless and convenient, resulting in thousands of five-star reviews across Facebook, Google, and Yelp.
Impact #2	The provider has the most five-star ratings out of all healthcare practices in Central Texas.
Impact #3	Some reviews specifically highlight the ease of using Remedy's live chat service.

Impact #1

Remedy has made healthcare painless and convenient, resulting in thousands of five-star reviews across Facebook, Google, and Yelp.

Impact #2

The provider has the most five-star ratings out of all healthcare practices in Central Texas.

Impact #3

Some reviews specifically highlight the ease of using Remedy's live chat service.

Benefit #1	Thousands of five-star reviews across Facebook, Google, and Yelp.
Benefit #2	Most five-star ratings out of all healthcare practices in Central Texas.

Benefit #1

Thousands of five-star reviews across Facebook, Google, and Yelp.

Benefit #2

Most five-star ratings out of all healthcare practices in Central Texas.

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Overview

Remedy Creates a 5-Star Patient Experience with Olark

Operational Impact

Quantitative Benefit