IBM
Case Studies
Reducing Risk and Strengthening Customer Satisfaction with Advanced Fraud Protection at BRD-Groupe Société Générale
Overview
Reducing Risk and Strengthening Customer Satisfaction with Advanced Fraud Protection at BRD-Groupe Société GénéraleIBM |
Cybersecurity & Privacy - Endpoint Security Cybersecurity & Privacy - Malware Protection | |
Finance & Insurance National Security & Defense | |
Fraud Detection Tamper Detection | |
Operational Impact
The deployment of IBM's advanced fraud protection solutions has led to improved detection and protection against malware and phishing threats, and faster remediation, helping the bank's security staff to reduce risk while increasing customer satisfaction. For instance, when Dyre, an advanced financial trojan that targeted banks worldwide, appeared in mid-2014, Trusteer Rapport software was able to block threats. Customers who had downloaded Rapport were protected from Dyre malware early on. The bank was able to inform its executives of this fact and demonstrate how it could protect customers against this new threat as it emerged. Additionally, Trusteer software has helped reduce the time required to track, investigate and report on threats. This time can now be redirected to other activities, including customer education programs. | |
Quantitative Benefit
Improved detection and protection against malware and phishing threats | |
Faster remediation of threats | |
Time saved in tracking, investigating and reporting on threats | |