IBM Case Studies Reducing costs and empowering citizens with help from IBM Watson Health

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	Reducing costs and empowering citizens with help from IBM Watson Health IBM

Reducing costs and empowering citizens with help from IBM Watson Health

IBM

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Cities & Municipalities Healthcare & Hospitals
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Predictive Maintenance Remote Asset Management Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	Harrow Council in northwest London, serving around 250,000 people, was tasked with reducing its social services budget by millions of pounds over four years. The council had already developed a reputation for innovation with its groundbreaking My Community ePurse (MCeP) solution, which empowers service users by offering them control and choice over how they spend their social care personal budgets. However, the council wanted to expand this solution and make it available to a larger audience by adding a healthcare component. The council believed that this expansion could result in further savings and provide eligible citizens with the ability to manage and control their own health and care budgets, choosing care services that would better match their needs. Read More
About Customer	Harrow Council in northwest London serves around 250,000 people, in one of London’s most religiously and ethnically diverse boroughs. It is also home to an increasingly large population over the age of 85, a group that is expected to double in size in the next 20 years. Over the last few years, Harrow Council has developed a reputation for innovation. One project the council has been praised for is its groundbreaking My Community ePurse (MCeP) solution. Launched in 2013 in response to increasingly tight budgets, MCeP empowers service users by offering them control and choice over how they spend their social care personal budgets. MCeP has generated healthy competition among service providers and already gives people access to more than 750 providers across a wide range of services. Read More
Solution	Harrow Council decided to use the IBM Watson Care Manager platform to add a healthcare component to its MCeP solution. The IBM Watson Care Manager solution is designed to give care managers and caseworkers a broad understanding of the people they serve so that they can create and tailor support plans to each person’s needs. The platform pulls data from various aspects of a person’s assessments and care plans, using its natural language processing (NLP) capabilities to search and analyse unstructured text for key concepts. This helps social care and health service workers quickly access information relevant to each individual. The in-depth information and an understanding of each individual may then help guide care workers in suggesting services or providers based on an individual’s needs while staying mindful of things that might be important to that person. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Cities & Municipalities

Healthcare & Hospitals

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Predictive Maintenance

Remote Asset Management

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

Harrow Council in northwest London, serving around 250,000 people, was tasked with reducing its social services budget by millions of pounds over four years. The council had already developed a reputation for innovation with its groundbreaking My Community ePurse (MCeP) solution, which empowers service users by offering them control and choice over how they spend their social care personal budgets. However, the council wanted to expand this solution and make it available to a larger audience by adding a healthcare component. The council believed that this expansion could result in further savings and provide eligible citizens with the ability to manage and control their own health and care budgets, choosing care services that would better match their needs.

About Customer

Harrow Council in northwest London serves around 250,000 people, in one of London’s most religiously and ethnically diverse boroughs. It is also home to an increasingly large population over the age of 85, a group that is expected to double in size in the next 20 years. Over the last few years, Harrow Council has developed a reputation for innovation. One project the council has been praised for is its groundbreaking My Community ePurse (MCeP) solution. Launched in 2013 in response to increasingly tight budgets, MCeP empowers service users by offering them control and choice over how they spend their social care personal budgets. MCeP has generated healthy competition among service providers and already gives people access to more than 750 providers across a wide range of services.

Solution

Harrow Council decided to use the IBM Watson Care Manager platform to add a healthcare component to its MCeP solution. The IBM Watson Care Manager solution is designed to give care managers and caseworkers a broad understanding of the people they serve so that they can create and tailor support plans to each person’s needs. The platform pulls data from various aspects of a person’s assessments and care plans, using its natural language processing (NLP) capabilities to search and analyse unstructured text for key concepts. This helps social care and health service workers quickly access information relevant to each individual. The in-depth information and an understanding of each individual may then help guide care workers in suggesting services or providers based on an individual’s needs while staying mindful of things that might be important to that person.

Impact #1	The IBM Watson Care Manager platform and the IBM team’s commitment to enabling care managers to improve outcomes enabled Harrow Council to add health services to the MCeP programme.
Impact #2	The solution also supported Harrow Council’s efforts to expand the solution to a much larger audience, including self-funded service users.
Impact #3	Harrow Council used the IBM Design Thinking framework for development, which helps guide companies design solutions that can grow and adapt as their needs change.

Impact #1

The IBM Watson Care Manager platform and the IBM team’s commitment to enabling care managers to improve outcomes enabled Harrow Council to add health services to the MCeP programme.

Impact #2

The solution also supported Harrow Council’s efforts to expand the solution to a much larger audience, including self-funded service users.

Impact #3

Harrow Council used the IBM Design Thinking framework for development, which helps guide companies design solutions that can grow and adapt as their needs change.

Benefit #1	Since Harrow Council first implemented MCeP, it has already seen year-on-year savings across its adult social care budgets of GBP 1 million.
Benefit #2	Flaherty estimates that adding self-funded users to the portal will grow the number of participants in Harrow from 1,000 to over 20,000.

Benefit #1

Since Harrow Council first implemented MCeP, it has already seen year-on-year savings across its adult social care budgets of GBP 1 million.

Benefit #2

Flaherty estimates that adding self-funded users to the portal will grow the number of participants in Harrow from 1,000 to over 20,000.

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Overview

Reducing costs and empowering citizens with help from IBM Watson Health

Operational Impact

Quantitative Benefit