Case Studies Reduced Errors and More Efficient Scheduling Encourages Growth

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	Reduced Errors and More Efficient Scheduling Encourages Growth

Reduced Errors and More Efficient Scheduling Encourages Growth

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance
Services	Software Design & Engineering Services System Integration
Challenge	As ridership grew and service needs increased, Hiawathaland Transit discovered the benefits of more efficient scheduling, trip booking, and driver management. The manual paper manifest system became inadequate, leading to errors and a decline in service quality. Riders experienced forgotten days on subscriptions, individuals left on schedules they had previously canceled, and backlogged radio channels preventing communication. This decline in dependability risked losing riders, prompting the need for a solution that could maintain their personal devotion to communities while scaling up operations. Read More
About Customer	Hiawathaland Transit (HT), operated by Three Rivers Community Action, is a rural/small urban public transportation company serving over 4 counties and 17 cities in southeastern Minnesota. They provide a combination of deviated flex routes, paratransit vehicles, and volunteer drivers, catering to a diverse range of riders including school children, the elderly, and those with special needs. HT is committed to customer satisfaction, safety, and reliability, aiming to provide affordable and dependable transport to those without access to certain areas. Over 20 years, they have grown from a single paratransit vehicle to a significant community service provider. Read More
Solution	Hiawathaland Transit implemented TripSpark’s demand response software to address their scheduling and data entry issues. The software streamlined data entry and provided reports suggesting optimal routes. The flexible and accessible database stored vital information for quick reference, ensuring on-time service and remembering individual rider needs. The implementation went smoothly, allowing operators and dispatchers to start using the system immediately. TripSpark’s support team provided necessary assistance, ensuring a seamless transition. The software improved scheduling of repeat riders, reduced errors, and enhanced overall efficiency, leading to better customer satisfaction. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Services

Software Design & Engineering Services

System Integration

Challenge

As ridership grew and service needs increased, Hiawathaland Transit discovered the benefits of more efficient scheduling, trip booking, and driver management. The manual paper manifest system became inadequate, leading to errors and a decline in service quality. Riders experienced forgotten days on subscriptions, individuals left on schedules they had previously canceled, and backlogged radio channels preventing communication. This decline in dependability risked losing riders, prompting the need for a solution that could maintain their personal devotion to communities while scaling up operations.

About Customer

Hiawathaland Transit (HT), operated by Three Rivers Community Action, is a rural/small urban public transportation company serving over 4 counties and 17 cities in southeastern Minnesota. They provide a combination of deviated flex routes, paratransit vehicles, and volunteer drivers, catering to a diverse range of riders including school children, the elderly, and those with special needs. HT is committed to customer satisfaction, safety, and reliability, aiming to provide affordable and dependable transport to those without access to certain areas. Over 20 years, they have grown from a single paratransit vehicle to a significant community service provider.

Solution

Hiawathaland Transit implemented TripSpark’s demand response software to address their scheduling and data entry issues. The software streamlined data entry and provided reports suggesting optimal routes. The flexible and accessible database stored vital information for quick reference, ensuring on-time service and remembering individual rider needs. The implementation went smoothly, allowing operators and dispatchers to start using the system immediately. TripSpark’s support team provided necessary assistance, ensuring a seamless transition. The software improved scheduling of repeat riders, reduced errors, and enhanced overall efficiency, leading to better customer satisfaction.

Impact #1	The implementation of TripSpark’s demand response software led to a significant reduction in errors previously encountered with manual data entry.
Impact #2	The software provided reports suggesting optimal routes, allowing for better scheduling and smoother operations.
Impact #3	Calls for repeat rides were handled accurately and swiftly, saving much-needed time and improving customer satisfaction.

Impact #1

The implementation of TripSpark’s demand response software led to a significant reduction in errors previously encountered with manual data entry.

Impact #2

The software provided reports suggesting optimal routes, allowing for better scheduling and smoother operations.

Impact #3

Calls for repeat rides were handled accurately and swiftly, saving much-needed time and improving customer satisfaction.

Benefit #1	95% reduction in errors.
Benefit #2	28% overall increase in ridership.

Benefit #1

95% reduction in errors.

Benefit #2

28% overall increase in ridership.

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Overview

Reduced Errors and More Efficient Scheduling Encourages Growth

Operational Impact

Quantitative Benefit