ShipHawk Case Studies Redcat Racing Case Study

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	Redcat Racing Case Study ShipHawk

Redcat Racing Case Study

ShipHawk

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Consumer Goods
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Warehouse Automation
Services	System Integration
Challenge	Redcat Racing, a premier name for gas, nitro, and electric-powered remote-controlled (RC) cars, faced a significant challenge as it transitioned from a business-to-business operation to a direct-to-consumer eCommerce company. The company's pick, pack, and ship strategy was not equipped to handle a large number of small orders, leading to frequent shipping errors. The manual process of checking and packing orders often resulted in customers receiving incorrect or incomplete orders, damaging the company's reputation and causing financial losses. Additionally, the company's order processing times were negatively impacted by a lack of integration between their shipping software and NetSuite, leading to delays in loading shipping labels. Read More
About Customer	Redcat Racing is a leading provider of gas, nitro, and electric-powered remote-controlled (RC) cars. The company was established in 2005 as a two-person shop and has since grown into a direct-to-consumer eCommerce company. Redcat Racing's products come fully assembled and ready to run right out of the box, offering customers a convenient and hassle-free experience. The company's transition from a business-to-business operation to a direct-to-consumer model has necessitated changes in its operational strategies, particularly in its pick, pack, and ship processes. Read More
Solution	Redcat Racing implemented ShipHawk, an advanced fulfillment solution, to improve its pick, pack, and ship strategy. With ShipHawk, Redcat Racing can now easily verify the contents of each package before orders go out the door, increasing their fulfillment accuracy to nearly 100%. The solution also improved order processing speed. Unlike their previous shipping software, ShipHawk automatically sends tracking details back to NetSuite, allowing the team to move to the next shipment without delay. Additionally, ShipHawk does not require numerous individual NetSuite licenses, allowing Redcat Racing to increase the number of pack stations without incurring additional costs. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Consumer Goods

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Warehouse Automation

Services

System Integration

Challenge

Redcat Racing, a premier name for gas, nitro, and electric-powered remote-controlled (RC) cars, faced a significant challenge as it transitioned from a business-to-business operation to a direct-to-consumer eCommerce company. The company's pick, pack, and ship strategy was not equipped to handle a large number of small orders, leading to frequent shipping errors. The manual process of checking and packing orders often resulted in customers receiving incorrect or incomplete orders, damaging the company's reputation and causing financial losses. Additionally, the company's order processing times were negatively impacted by a lack of integration between their shipping software and NetSuite, leading to delays in loading shipping labels.

About Customer

Redcat Racing is a leading provider of gas, nitro, and electric-powered remote-controlled (RC) cars. The company was established in 2005 as a two-person shop and has since grown into a direct-to-consumer eCommerce company. Redcat Racing's products come fully assembled and ready to run right out of the box, offering customers a convenient and hassle-free experience. The company's transition from a business-to-business operation to a direct-to-consumer model has necessitated changes in its operational strategies, particularly in its pick, pack, and ship processes.

Solution

Redcat Racing implemented ShipHawk, an advanced fulfillment solution, to improve its pick, pack, and ship strategy. With ShipHawk, Redcat Racing can now easily verify the contents of each package before orders go out the door, increasing their fulfillment accuracy to nearly 100%. The solution also improved order processing speed. Unlike their previous shipping software, ShipHawk automatically sends tracking details back to NetSuite, allowing the team to move to the next shipment without delay. Additionally, ShipHawk does not require numerous individual NetSuite licenses, allowing Redcat Racing to increase the number of pack stations without incurring additional costs.

Impact #1	Redcat Racing has significantly improved its order accuracy, eliminating the mis-shipments that were previously a common issue.
Impact #2	The company has also increased its order processing speed, allowing it to handle a larger volume of orders more efficiently.
Impact #3	The implementation of ShipHawk has removed manual touchpoints throughout the operation, reducing the potential for errors.

Impact #1

Redcat Racing has significantly improved its order accuracy, eliminating the mis-shipments that were previously a common issue.

Impact #2

The company has also increased its order processing speed, allowing it to handle a larger volume of orders more efficiently.

Impact #3

The implementation of ShipHawk has removed manual touchpoints throughout the operation, reducing the potential for errors.

Benefit #1	Increased order accuracy to near 100%
Benefit #2	Doubled order throughput over the previous process

Benefit #1

Increased order accuracy to near 100%

Benefit #2

Doubled order throughput over the previous process

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Overview

Redcat Racing Case Study

Operational Impact

Quantitative Benefit