Case Studies Reaping Rewards with Integrated Receivables: The Ardent Mills Story

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	Reaping Rewards with Integrated Receivables: The Ardent Mills Story

Reaping Rewards with Integrated Receivables: The Ardent Mills Story

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Food & Beverage
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Maintenance Process Control & Optimization Remote Asset Management
Services	System Integration Software Design & Engineering Services
Challenge	Ardent Mills faced several challenges in their cash application, collections, and deductions processes. The cash application process was entirely manual, leading to slow workflows and increased risk of errors. High lockbox fees were also a significant issue. The collections process lacked a standardized strategy for work list prioritization and a central location for customer communications, leading to inefficiencies. Additionally, the deductions process suffered from a lack of visibility into dispute volume and patterns, with data being saved via email, complicating correspondence and resolution. Read More
About Customer	Ardent Mills is a leading flour supplier and grain innovator in North America, known for its extensive portfolio of traditional, specialty, and whole-grain flours and ingredients. The company operates more than 40 flour mills and bakery-mix facilities, serving over 1,100 customers nationwide. Ardent Mills is committed to innovation and quality, providing a wide range of products to meet the diverse needs of its customers. With a strong focus on customer satisfaction and operational efficiency, Ardent Mills continuously seeks to improve its processes and leverage technology to stay ahead in the industry. Read More
Solution	Ardent Mills partnered with Highradius to automate their accounts receivable (A/R) landscape using the integrated receivables management platform. This solution provided better visibility into customer payment behavior, eliminated unnecessary lockbox fees, and resolved backlogs from ERP migration. The collections process was improved by segregating customers into risk tiers, using custom email and statement templates, and logging tasks and follow-ups. For deductions, the solution enabled better collaboration between teams, automated data capture and linking, and centralized backup documentation from different sources. Overall, the integrated receivables platform streamlined operations and introduced automation, allowing Ardent Mills to focus on higher-value tasks. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Food & Beverage

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Maintenance

Process Control & Optimization

Remote Asset Management

Services

System Integration

Software Design & Engineering Services

Challenge

Ardent Mills faced several challenges in their cash application, collections, and deductions processes. The cash application process was entirely manual, leading to slow workflows and increased risk of errors. High lockbox fees were also a significant issue. The collections process lacked a standardized strategy for work list prioritization and a central location for customer communications, leading to inefficiencies. Additionally, the deductions process suffered from a lack of visibility into dispute volume and patterns, with data being saved via email, complicating correspondence and resolution.

About Customer

Ardent Mills is a leading flour supplier and grain innovator in North America, known for its extensive portfolio of traditional, specialty, and whole-grain flours and ingredients. The company operates more than 40 flour mills and bakery-mix facilities, serving over 1,100 customers nationwide. Ardent Mills is committed to innovation and quality, providing a wide range of products to meet the diverse needs of its customers. With a strong focus on customer satisfaction and operational efficiency, Ardent Mills continuously seeks to improve its processes and leverage technology to stay ahead in the industry.

Solution

Ardent Mills partnered with Highradius to automate their accounts receivable (A/R) landscape using the integrated receivables management platform. This solution provided better visibility into customer payment behavior, eliminated unnecessary lockbox fees, and resolved backlogs from ERP migration. The collections process was improved by segregating customers into risk tiers, using custom email and statement templates, and logging tasks and follow-ups. For deductions, the solution enabled better collaboration between teams, automated data capture and linking, and centralized backup documentation from different sources. Overall, the integrated receivables platform streamlined operations and introduced automation, allowing Ardent Mills to focus on higher-value tasks.

Impact #1	The integrated receivables platform facilitated easy collaboration across various teams, enhancing visibility into end-to-end processes.
Impact #2	The platform allowed seamless pivoting from one method of escalation to another, improving operational flexibility.
Impact #3	Employee experience was significantly improved due to the streamlined processes and reduced manual workloads.

Impact #1

The integrated receivables platform facilitated easy collaboration across various teams, enhancing visibility into end-to-end processes.

Impact #2

The platform allowed seamless pivoting from one method of escalation to another, improving operational flexibility.

Impact #3

Employee experience was significantly improved due to the streamlined processes and reduced manual workloads.

Benefit #1	+90% Past Due Reduction
Benefit #2	3X Faster Cash Posting
Benefit #3	82% Straight-Through Processing

Benefit #1

+90% Past Due Reduction

Benefit #2

3X Faster Cash Posting

Benefit #3

82% Straight-Through Processing

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Overview

Reaping Rewards with Integrated Receivables: The Ardent Mills Story

Operational Impact

Quantitative Benefit