project44 Case Studies Real-Time Visibility Enhances Customer Experience for AFS Logistics

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	Real-Time Visibility Enhances Customer Experience for AFS Logistics project44

Real-Time Visibility Enhances Customer Experience for AFS Logistics

project44

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Consumer Goods Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Last Mile Delivery Transportation Simulation
Services	System Integration
Challenge	AFS Logistics, a third-party logistics company based in Shreveport, La., was faced with the challenge of tracking all shipments for its shipper customers. The company needed a technology partner that could provide visibility of shipments in transit. The solution had to offer document retrieval, electronic bill of ladings (eBOLs), and in-transit visibility of shipments. The company also required a solution that could provide one-to-many connections between shippers and carriers. The challenge was further compounded by the need for a solution that could automate redundant and laborious tasks, including shipment order recognition, quoting, booking, dispatching, tracking, document retrieval, and shipment reporting. Read More
About Customer	AFS Logistics LLC is a third-party logistics company based in Shreveport, La. The company offers a portfolio of services to over 350 clients, which include manufacturers, retailers, consumer goods producers, medical, and automotive. AFS’s services include less-than-truckload, parcel, audit, and transportation management. The company was looking for a technology partner that could provide visibility of shipments in transit, document retrieval, and electronic bill of ladings (eBOLs). Read More
Solution	AFS Logistics chose project44 as its technology partner. project44's visibility platform was selected for its ability to provide in-transit visibility of shipments, document retrieval, and electronic bill of ladings (eBOLs). The platform also offered logistics expertise, topnotch customer support, and Application Programming Interface (API) technology that enables one-to-many connections between shippers and carriers. By using project44 for shipment visibility, AFS was able to streamline both communication and operation workflow. The platform automated their clients’ redundant and laborious tasks, including shipment order recognition, quoting, booking, dispatching, tracking, document retrieval, and shipment reporting. project44 also enabled AFS to electronically provide its clients with shipment status notifications and delivery exception reports. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Consumer Goods

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Last Mile Delivery

Transportation Simulation

Services

System Integration

Challenge

AFS Logistics, a third-party logistics company based in Shreveport, La., was faced with the challenge of tracking all shipments for its shipper customers. The company needed a technology partner that could provide visibility of shipments in transit. The solution had to offer document retrieval, electronic bill of ladings (eBOLs), and in-transit visibility of shipments. The company also required a solution that could provide one-to-many connections between shippers and carriers. The challenge was further compounded by the need for a solution that could automate redundant and laborious tasks, including shipment order recognition, quoting, booking, dispatching, tracking, document retrieval, and shipment reporting.

About Customer

AFS Logistics LLC is a third-party logistics company based in Shreveport, La. The company offers a portfolio of services to over 350 clients, which include manufacturers, retailers, consumer goods producers, medical, and automotive. AFS’s services include less-than-truckload, parcel, audit, and transportation management. The company was looking for a technology partner that could provide visibility of shipments in transit, document retrieval, and electronic bill of ladings (eBOLs).

Solution

AFS Logistics chose project44 as its technology partner. project44's visibility platform was selected for its ability to provide in-transit visibility of shipments, document retrieval, and electronic bill of ladings (eBOLs). The platform also offered logistics expertise, topnotch customer support, and Application Programming Interface (API) technology that enables one-to-many connections between shippers and carriers. By using project44 for shipment visibility, AFS was able to streamline both communication and operation workflow. The platform automated their clients’ redundant and laborious tasks, including shipment order recognition, quoting, booking, dispatching, tracking, document retrieval, and shipment reporting. project44 also enabled AFS to electronically provide its clients with shipment status notifications and delivery exception reports.

Impact #1	The implementation of project44's visibility platform resulted in significant operational improvements for AFS Logistics. The platform eliminated 'process waste' by automating redundant and laborious tasks, thereby reducing the need for multiple phone calls or manual interventions. The use of electronic bill of ladings (eBOLs) replaced the need for paper documents, eliminating the manual work of document retrieval and reducing the possibility of human error. The platform also enabled AFS to provide better customer service, leading to a higher client retention rate.

Impact #1

The implementation of project44's visibility platform resulted in significant operational improvements for AFS Logistics. The platform eliminated 'process waste' by automating redundant and laborious tasks, thereby reducing the need for multiple phone calls or manual interventions. The use of electronic bill of ladings (eBOLs) replaced the need for paper documents, eliminating the manual work of document retrieval and reducing the possibility of human error. The platform also enabled AFS to provide better customer service, leading to a higher client retention rate.

Benefit #1	AFS was able to streamline both communication and operation workflow.
Benefit #2	The platform automated their clients’ redundant and laborious tasks, including shipment order recognition, quoting, booking, dispatching, tracking, document retrieval, and shipment reporting.
Benefit #3	project44 also enabled AFS to electronically provide its clients with shipment status notifications and delivery exception reports.

Benefit #1

AFS was able to streamline both communication and operation workflow.

Benefit #2

The platform automated their clients’ redundant and laborious tasks, including shipment order recognition, quoting, booking, dispatching, tracking, document retrieval, and shipment reporting.

Benefit #3

project44 also enabled AFS to electronically provide its clients with shipment status notifications and delivery exception reports.

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Overview

Real-Time Visibility Enhances Customer Experience for AFS Logistics

Operational Impact

Quantitative Benefit